BSOD (Blue Screen) Win 8.1

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Farri51

Reputable
Jul 14, 2014
24
0
4,510
Hello,

I have a Dell XPS 8500 desktop computer with Win 8.1 installed. For the past few months, I have been experiencing BSOD occasionally when the pc wakes up from sleep mode. It is completely random, thus I tried troubleshooting it through "Driver Verifier". I am attaching the minidump folder if someone be kind enough to identify the problem for me.

Please Note: I have removed and re-installed updated Logitech webcam drivers to fix the last BSOD.

Download Minidump: http://www.filedropper.com/minidump_4
 
Solution
P
Theres 6 crashes from October, in the file you uploaded VerifierExt.sys from 20/10, hal.dl x2 with a 0x7e from 13/10, the logitech one from 25/10

And ntoskrnl.exe from 6/10 with a 0x3b stop error, and ntoskrnl.exe with a 0xe6 stop error
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Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Uninstall daemontools its crashing with a 0xc9 stop error

VerifierExt.sys is also crashing. Disable it

nvlddmkm.sys is also crashing your video drivers with a 0xc4 stop error

You're also getting a 0x00000024 stop error with ntfs.sys which means the system is corrupt. Which can also mean the hdd needs to be replaced

btfilter.sys your bluetooth drivers are also crashing - with a oxf9 stop error

Uninstall Mcafee its a known cause of crashes. Then use their removal tool

http://service.mcafee.com/FAQDocument.aspx?id=TS101331


 
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F

Farri51

Reputable
Jul 14, 2014
24
0
4,510


Thanks for the response, just to mention that I uninstalled Daemon tools, upgraded Nvidia Graphics and Bluetooth Drivers and disabled Driver verifier before posting on this forum. I think dump files from August 2014 onwards ought to be analyzed since I uninstalled and upgraded all drivers after July this year.
 
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P

Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Theres 6 crashes from October, in the file you uploaded VerifierExt.sys from 20/10, hal.dl x2 with a 0x7e from 13/10, the logitech one from 25/10

And ntoskrnl.exe from 6/10 with a 0x3b stop error, and ntoskrnl.exe with a 0xe6 stop error
 
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Solution
F

Farri51

Reputable
Jul 14, 2014
24
0
4,510


Thank you so much, yes I fixed Logitech webcam, however I still dont know much about the rest. I am not using the driver verifier option anymore.
 
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