New high end cyberpower pc but not working day 1

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falzone173

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Oct 30, 2014
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Well I just ordered a new cyberpower pc a couple weeks back and 2 days ago it arrived but it boots into windows but the pc randomly is turning off after 5-10 min in windows. After opening up one side of the case I noticed the radiator fan on my new radeon R9 295x2 8gb is not spinning, the fan on the graphic card itself is going but the built in liquid cooling fan radiator is not moving. I'm also wondering if it has enough power for this card 850 watt corsair is what I got and I even emailed them after my order to ask if that was enough I'm still not sure it is. Also the CYBERPOWERPC Xtreme Hydro II 240mm Liquid Cooling I got makes a ton of clicking kind of sounds and the sound is irregular not constant and hard to tune out, sure it sounds like pumping sorta but annoying. I called cyberpower tech support and talked to guy 2 days ago and he said he would call me back in 1.5 hours but never did so I sent email no response in almost 2 days waited online tech support for 5 hours and never was able to talk to anyone. Interested in peoples opinions on this system setup wish I would have gone with corsair memory instead of the basic 2133, and of course I wished the pc worked for more than 5 min at a time before turning itself off.
Thx for reading and giving your opinion.

Gamer Scorpius 9500 (NO MONITOR)
http://www.cyberpowerpc.com/system/Gamer_Scorpius_9500

*BASE_PRICE: [+1645]
BLUETOOTH: None
CABLE: None
CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
CARE2: Professional Wiring for All WIRING Inside The System Chassis - Minimize Cable Exposure, Maximize Airflow in Your System [+19]
CAS: AZZA Fusion 3000 Full-Tower Gaming Case w/ 1x 140mm & 2x 120mm fans, front USB 3.0, HDD Easy Swap, & 360MM liquid cooling ready
CASUPGRADE: RGB Multi-Color (16 color) LED interior light strip with Remote Controller [+24]
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CD2: LG 14X Internal Blu-ray Burner, BD-RE, DVD+RW Combo Drive [+77] (Black Color)
COOLANT: High-Performance Coolant powered by Koolance [+19] (UV Green Color [+10])
CPU: AMD FX-9590 4.70 GHz (5.0GHz Turbo) Eight-Core AM3+ CPU 8MB L2 Cache & Turbo Core Technology
CS_FAN: Enermax TB Silence UCTB14 140mm Performance Cooling with Low Noise Profile Fan [+39]
DOCKINGSTATION: None
ENGRAVING: None
FA_HDD: None
FAN: CYBERPOWERPC Xtreme Hydro 240mm Liquid Cooling w/ XSPC 750, RS240, Extreme Performance + Low Noise at 18dBA [+47] (2 x Corsair Air Series AF120 Performance Edition Fan [+24])
FLASHMEDIA: None
GLASSES: None
HDD: 512GB ADATA SP900 SSD + 2TB SATA III Hard Drive Combo [+272] (Combo Drive)
HDD2: None
HEADSET: None
IUSB: Internal USB 3.0 4-Port Hub [+25]
KEYBOARD: CM Storm Devastator - LED Gaming Keyboard/Mouse Combo (Black Color w/ Blue Light)
MEMORY: 32GB (8GBx4) DDR3/2133MHz Dual Channel Memory [+207] (ADATA XPG V3)
MIR_VCSSD: * $50 MIR for AMD Radeon R9 280 Series or above + ADATA 512GB SP610 SSD Combo
MONITOR: None
MONITOR2: None
MONITOR3: None
MOPAD: None
MOTHERBOARD: ASRock 990FX Extreme3 AMD 990FX ATX w/ UEFI Bios, XFast Technologies, GbLAN, 3x PCIe x16, 1 PCIe x1 & 2 PCI [-6]
MOUSE: None
NETWORK: Onboard Gigabit LAN Network
NFC: None
NOISEREDUCE1: Sound Absorbing Foam on Side, Top And Bottom panels [+29]
NOISEREDUCE2: Power Supply Gasket [+5]
NOISEREDUCE3: Anti-Vibration Fan Mounts [+9]
OS: Microsoft(R) Windows 8.1 (64-bit Edition) + Office 365 FREE 30 Days Trial
OVERCLOCK: No Overclocking
POWERSUPPLY: 850 Watts - Corsair RM850 80 PLUS GOLD Certified Fully Modular Ultra Quiet Power Supply [+92]
RAMDISK: None
RUSH: Standard processing time: ship within 5 to 10 Business Days
SERVICE: STANDARD WARRANTY: 3-YEAR [3 Year Labor, 1 Year Parts] LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TEMP:
TVRC: None
USBFLASH: None
USBHD: None
USBX: NZXT Internal USB 6-PORT Expansion Module [+19]
VIDEO: AMD Radeon R9 295X2 Dual GPUs 8GB GDDR5 PCIe 3.0 x16 Video Card [+400] (Single Card (Dual GPU))
WNC: None
_PRICE: (+3000)
 
Solution
Darkbreeze
No, that card needs 100A on the +12v rail and that PSU only has 70A. I'd send it back, or get it straight with them.

Here is the card requirements. You'll need to click the image in the middle of the page to expand the label:

http://www.hardocp.com/article/2014/04/08/amd_radeon_r9_295x2_video_card_review/#.VFHRqOl0xhE


And here is the specs for your PSU:

http://www.corsair.com/en-us/rm-series-rm850-80-plus-gold-certified-power-supply


This card has very strict PSU requirements, as explained in the above review.

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Darkbreeze

Darkbreeze

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No, that card needs 100A on the +12v rail and that PSU only has 70A. I'd send it back, or get it straight with them.

Here is the card requirements. You'll need to click the image in the middle of the page to expand the label:

http://www.hardocp.com/article/2014/04/08/amd_radeon_r9_295x2_video_card_review/#.VFHRqOl0xhE


And here is the specs for your PSU:

http://www.corsair.com/en-us/rm-series-rm850-80-plus-gold-certified-power-supply


This card has very strict PSU requirements, as explained in the above review.

 
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Solution
smackers_12

smackers_12

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Jul 4, 2013
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The psu cant handle it. I also cannot find anything saying that motherboard is compatible with the 9590. I would be very cautious about running that chip on anything but a Asus' top 3 boards, the gigabyte 990fx UD3 or an asrock 990fx extreme 11
 
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falzone173

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Oct 30, 2014
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Im looking at the links you guys provided and I appreciate the answers but I still don't really understand what I'm reading. How would I go about explaining these issues to cyberpower when I finally manage to get in touch with them? I've built a couple pcs in the past maybe 6-7 years ago but I really only know how to put componenets together and if they worked on the default setup I would be ok but if not I don't know what im really doing so that's why I wanted it built for me. I just assumed that the components I picked would work with it.



 
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falzone173

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Oct 30, 2014
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reading from the asrock website it says the 990 fx extreme3 supports am3+ processors though I don't specifically see it saying it works with the 9590
Support for Socket AM3+ processors
- Support for Socket AM3 processors: AMD Phenom™ II X6 / X4 / X3 / X2 (except 920 / 940) / Athlon II X4 / X3 / X2 / Sempron processors
- Supports 8-Core CPU
as far as I can tell the extreme 11 board you mention is for intel chipsets not amd. So what would I need to get this working in terms of motherboard? I see the asrock 990fx extreme 9 specifically mentions support for the 9590. Or should I just say good riddens and ship it back and get refund and get something simpler?



 
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falzone173

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Oct 30, 2014
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ok I see what you guys mean now thanks for enlightening me, sad I didn't check into this before I ordered :( but I mistakenly thought cyberpower would tell me if something was incompatable.
 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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cyberpower and ibuypower are ripoff companies. The problem is, there isn't much of anybody else out there doing what they do so it's mostly buy from them, have a local shop do it or do it yourself. I always try to convince people to do it yourself as assembling a system these days is really much easier than assembling most childrens toys or furniture you have to put together after they've been opened on Christmas morning. Stuff that the wife brings home from Pier 1 imports is more complicated in most cases.


That being said, I fully understand many people just don't want to deal with it and can afford to not have to, but in those cases they should buy already assembled rigs from places that sell, for example, ASUS ROG authorized gaming rigs or similar trustworthy (Relatively) configurations.


You're correct in assuming they should have known those items would not work together and it seems it should be absolutely impossible that the rig could have ever been tested after assembly, so if they say they did they're lying, since the cpu is incompatible and the PSU doesn't have the necessary requirements to run that GPU. What they did was assemble a bunch of parts, slap a pre-installed OS into the system and send it to you.


I'd fight hard to return it for a full refund. You can prove to them, via the links we provided, that they sold you a unit that could not possibly run under any circumstances unless the card they included is not the one you thought you were getting, and unless ASRock has somehow released a BIOS update for that motherboard, that is not reflected on their CPU support list for that motherboard model. That's highly doubtful though, in fact, I've never seen it. I've seen CPUs be listed as supported and are actually not, but not the reverse. If it can be used, even if it could be construed as usable whether it was a good idea or not, they'll put it on there.
 
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falzone173

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Oct 30, 2014
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Thank you Darkbreeze especially and everyone else who responded I really appreciate the information. I finally talked with tech support at cyberpower today and obtained a rma for a refund I know I am losing the shipping cost and they refuse to pay for the return shipping. Sucks but I can live with it but if they try and change me restocking or something ill just dispute the entire charge on my credit card. Would you have any recommendations on a good system builder I know digitialstorm, falcon northwest, maingear.. I will lookup to find the ASUS ROG authorized gaming rigs you mentioned. I will not use cyberpower again I don't think even if I picked all my components and double checked with you guys for compatabilty lost all trust in them. I just use my pc for gaming if anyone has any other suggestions on a chipset and video card option I should look into I would be open, I don't really know what if what I was getting was overkill for my use maybe I don't need near as much




 
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Darkbreeze

Darkbreeze

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This will kick the shit out of what they sent you, even if it had worked:

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i7-5930K 3.5GHz 6-Core Processor ($566.98 @ SuperBiiz)
CPU Cooler: Noctua NH-D15 82.5 CFM CPU Cooler ($93.98 @ OutletPC)
Motherboard: Asus X99-DELUXE ATX LGA2011-3 Motherboard ($391.99 @ Newegg)
Memory: Crucial 16GB (2 x 8GB) DDR4-2133 Memory ($194.99 @ Adorama)
Storage: Samsung 840 EVO 250GB 2.5" Solid State Drive ($128.98 @ OutletPC)
Storage: Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive ($74.99 @ Newegg)
Video Card: EVGA GeForce GTX 970 4GB Video Card (2-Way SLI) ($329.98 @ NCIX US)
Video Card: EVGA GeForce GTX 970 4GB Video Card (2-Way SLI) ($329.98 @ NCIX US)
Case: Rosewill THOR V2 ATX Full Tower Case ($113.16 @ Amazon)
Power Supply: SeaSonic M12II 850W 80+ Bronze Certified Semi-Modular ATX Power Supply ($109.99 @ Amazon)
Optical Drive: Asus DRW-24F1ST DVD/CD Writer ($14.99 @ Amazon)
Operating System: Microsoft Windows 8.1 (OEM) (64-bit) ($101.98 @ Newegg)
Keyboard: Cooler Master CM Storm Devastator Gaming Bundle Wired Gaming Keyboard w/Optical Mouse ($26.85 @ NCIX US)
Total: $2458.84
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2014-10-30 14:44 EDT-0400
 
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logainofhades

logainofhades

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Just proves my earlier post about overpaying. :lol:
 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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Exactly. You were, of course, exactly right. I pretty much figure the OP won't build this, but at least it gives him an idea of what's realistic at that price. I think this would probably massively outperform that 9xxx series setup except maybe in titles that don't like dual cards. And that list is getting smaller and smaller all the time.
 
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