external hard disk issue(WD elements)

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kobe22kobe

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Oct 29, 2014
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when I plug in my external hdd in my computer it shows disk drive but unable to open it .
right clicking properties doesn't do anything either. pc just slows down whenever I connect it.
please help.
 
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kobe22kobe

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Oct 29, 2014
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whenever I connect hdd the software is not responding
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey, kobe22kobe!

I'm sorry to hear about your WD Elements. :( You say that you see it when you plug it in (in My Computer, I assume). Can you see it in Disk Management and/or Device Manager in Windows and share what is the status of the drive there?
If you can see the drive letter assigned to your external, go to the Start menu > Open "run" > Type in "cmd" > Then type the command "chkdsk x: /r" (where x - is your WD Elements' drive letter).
It might take some time, but it will locate and fix any bad sectors on the drive.
Hopefully this will give you access to the data, so that you can back it up. Then I'd recommend to check if the HDD is still under warranty, so that you can RMA it http://wdc.custhelp.com/app/answers/detail/a_id/8

Keep us posted though. Hope this helps. :)
SuperSoph_WD
 
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kobe22kobe

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Oct 29, 2014
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thank you for your response
in disk management status is healthy(active,primary partition) , file system is blank and its showing 100% free space .
but there was a data in hdd.
when using ur command in cmd its giving a disk read error occurred.
its 10 min now and the error appeared 20 times
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hi again, kobe22kobe!

Unfortunately, it seems like your external WD Elements is failing. :(
However, there's one last thing you could try explained here:
http://www.tomshardware.co.uk/forum/250364-32-solution-disk-read-error-occurred
You could also try it with another computer and see if you could at least access long enough to backup your data.
But I'd recommend to contact our tech support and RMA your drive. If it's still under warranty you might be able to get a replacement.
Contacts: http://support.wdc.com/contact/contact.asp?lang=en
RMA: http://wdc.custhelp.com/app/answers/detail/a_id/8

Good luck! I hope this helps!
SuperSoph_WD
 
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kobe22kobe

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Oct 29, 2014
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cmd is still in progress
its giving same error again and again
a disk read error occurred
the disk does not have enough space to replace bad clusters
detected in file ____ of name ________
should I close that?
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hi again, kobe22kobe!

Unfortunately, it seems like your WD Elements is dying. :(
The best thing you can do in this situation is contact our tech support for further assistance.
They will be more than willing to help you out: http://support.wdc.com/contact/contact.asp?lang=en
If your drive is still under warranty, they will be able to give you more info and RMA your WD Elements:
http://wdc.custhelp.com/app/answers/detail/a_id/8
This procedure will get you a working replacement product.

Hope this helps. Keep me posted, if it's not under warranty! :)
SuperSoph_WD


 
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kobe22kobe

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I AM ABLE TO CONNECT IT ON MY HDTV AND CAN ACCESS FIles
(MOVIES AND PICtures) on tv but StiLl cANT use it on my pc
 
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trekzone

trekzone

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Mar 31, 2014
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Your PC might have problems with its USB controller drivers. You can try connecting your external drive to another known working PC to find out if you can access your data from another system without problems. Thus, it will enable you to backup you files to avoid possible data loss.
 
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kobe22kobe

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Oct 29, 2014
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I tried it on 3 different pcs but same problem there also
its detecting under disk management but free space is showing 100 % and cant open it gives I/0 read error

when I connect my hdd to a any usb supported tv I can watch pictures and movies zzz I dunno wats wrong with it
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Sorry, Kobe! :( This must be pretty unpleasant!

Check if you have the latest firmware update on your WD Elements.
http://support.wdc.com/product/download.asp?groupid=306&lang=en
If it is outdated, it can reflect the performance of your drive on the computers.

Maybe if this doesn't help, I'd strongly recommend to contact our tech support. I'm sure they will be much more useful and help you figure out what is the problem with the external.

Keep us posted! Good luck! :)
SuperSoph_WD
 
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