Had a new Toshiba Canvio portable Hard drive and I can't see it on "my computer".

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Belle Tueur

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Oct 30, 2014
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I have a brand new Toshiba Canvio portable external hard drive. I can't see it on "My Computer" but it does show in Device manager. Its also says it working properly. How can I make it work. my OS is win 7. Also, I hear a ticking sound. is it normal? Please please please... I need step/instructions on how to make it work. Thank you very much in advance.
 
Solution
Boogieman_WD
Hey Belle. You could try opening Disk Management and see it it shows up there. Try assigning the drive a letter to see if it fixes the problem. You could also try different USB ports as @plaintuts suggested and try to see if it has the same issue with other computers.
Here's a link with instructions on how to change the drive's letter: http://wdc.custhelp.com/app/answers/detail/a_id/137/
Just click the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD
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Boogieman_WD

Boogieman_WD

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Jul 31, 2014
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Hey Belle. You could try opening Disk Management and see it it shows up there. Try assigning the drive a letter to see if it fixes the problem. You could also try different USB ports as @plaintuts suggested and try to see if it has the same issue with other computers.
Here's a link with instructions on how to change the drive's letter: http://wdc.custhelp.com/app/answers/detail/a_id/137/
Just click the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD
 
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Belle Tueur

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Oct 30, 2014
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Hello Boogieman_WD,

I tried that but still the same. What I can see now is on File system column it says RAW; Status: Healthy (Primary Partition). Please tell me what I should do next... Thank you..





 
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Belle Tueur

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Oct 30, 2014
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Hi Plaintuts,

Also tried to the other USB ports, but same result. I also tried it on diff comp but cant detect it. Please help...
Thanks!
 
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