The blue screen of death.

Toggle sidebar Toggle sidebar
R

RemilBed

Honorable
Sep 27, 2013
70
0
10,640
Hey guys!

I've been having a problem for the past one month. I've been getting the blue screen of death on windows 8.1.

Let's get straight to the point. In the midst of me playing games or surfing the internet maybe, performing any task, I randomly get a blue screen, and I get the error: MEMORY_MANAGEMENT. Either way, after I restart the computer I get error codes that are often 0xc00000e or 0xc000009e. I've tried alot of things, like, repairing the windows, installing the windows thrice, but none seemed to work. I've even done a system restore.

Now, at first I guessed that it is probably a RAM problem, and so I removed the RAM, started to maybe blow at it so it would magically work, or do some stuff, and put it back in the slot, and to my surprise, the computer actually worked. Worked for about 2 days, and the issue persisted. I went and got myself another 2 GB of RAM, DDR3. Put that in the slot, along with the 4GB of RAM, as expected I got the error again. Then I removed the 4GB of RAM and kept the 2GB in, hoping I would figure out that it would be a RAM problem. But then, I got the blue screen again, but when I restarted the computer successfully restarted again. That aside, the problem perists even after troubleshooting the RAM.

Things I've tried are:

1) Going in safe mode, diagnosing my memory, got an error that said I had a memory problem.
2) Buying a new RAM.
3) System restore.
4) Windows re-installs.


My specs are:

Intel core i5 4590.
6GB of RAM.
HIS HD 7770
250x2 HDDs.
g1.sniper.b5 motherboard.


Somebody please suggest me some ideas to fix this problem, as of now I'm really out of ideas for what I should be doing.
 
Solution
P
Umm 0xc000009e looks like its a bcd / boot error. Or maybe an I/O error. So the hdd maybe the prob. According to the MS forums

An unexpected I/O error has occurred, Status: (0Xc00000e9) is a hardware error pertaining to your computer's BIOS. Basically
it is telling you that the computer is not able to reliably communicate with the hard drive.

If its a SATA hdd try another cable or power connector from the PSU. Also, is the power a SATA cable, or is it a molex/SATA adapter?

Molex plugs are pretty hopeless. They can come out and you'll lose power to whatever its connected to

0xc00000e means boot device inaccessible. So that would be a hdd prob. What was UEFI and secureboot on (if this supports it) when you installed windows???

And...
Sort by date Sort by votes
capt_taco

capt_taco

Splendid
Aug 5, 2009
2,567
0
21,460
First, what are the specs of the RAM? Would help to know in case it turns out to be a hardware issue.

Second, mixing and matching different sets of RAM is never a good idea when trying to troubleshoot; in fact, four sticks at once is likely to make it MORE unstable whether mismatched or not ... stick with one or the other until this gets sorted out.

Since the same problem is happening with two different sets of RAM, I think defective memory is unlikely to be the problem. It could be unstable RAM (caused by the motherboard not getting the timings and voltage right, or if the RAM speed is too fast for the board and needs to be set manually), which would make any memory you put in there misbehave. Or it could be a problem with one of the memory slots on the board itself. Or it could be a software problem.

To rule out a problem with a motherboard slot, try using a single stick in each of the four slots in turn. If the problem always occurs on one slot but not the others, you've found your problem; avoid that slot (or return the board if still under warranty).

To troubleshoot instability, go into the BIOS and set the RAM yourself to the stock timings and voltage. You may try to bump the voltage up slightly over spec (<0.05V) if the problem persists; but don't go over 1.65V with an Intel i5; side effects could damage the CPU. If your motherboard's BIOS is not on the most current version, try updating it and see if that helps. (try manual RAM settings first, that is easier and less likely to cause any further trouble)

You could try running memtest86+ to check for defective RAM, but as I said, I think it's unlikely that two different sets of RAM would be failing and causing the same exact problem.

To check for a software problem, next time the BSOD occurs, go to the Windows Event Viewer after restart, and see what happened immediately before the crash. If it's some driver or other program that misbehaving, replacing or uninstalling it may solve the issue.
 
Upvote 0 Downvote
R

RemilBed

Honorable
Sep 27, 2013
70
0
10,640
Alright, so the BSOD did occur again, but I had my new 2GB DDR3 RAM in this time, in a different slot. But usually after the BSOD I am led to an error that gives me 0xc00000e or 9e, but this time it was just a black screen from where it would not move on. I have to take out the RAM and plug it back in if I want to get it working for some time. But, I don't wanna do that, because this error is often.

I'm uncertain of what I should do, I'm really unclear of what you want me to do capt_taco, if only you could explain to me step by step, I'd be more obliged. I really want to end this problem as I have to play Alpha Evolve tonight, aswell.

Please suggest me something.
 
Upvote 0 Downvote
capt_taco

capt_taco

Splendid
Aug 5, 2009
2,567
0
21,460
OK, first, if you can post the exact make and model of the RAM, we might be able to help you more.

The next thing to try is this .. look up your exact set of RAM from the manufacturer's website (or a place like Newegg) and make a note of the timings and voltage. This will be something like 1600 MHz, 9-9-9-24, 1.5V.

Then reboot your computer, and on the POST screen (startup screen before it boots to Windows), it will tell you to press F1 or F2 or F10 or some other key to enter setup. Press that key and get into the BIOS.

There will be a menu item called "Advanced Memory Settings." Go in there. First, see if turning on Extreme Memory Profile (XMP) does anything; enable it and restart the computer. XMP is basically an embedded set of instructions in the RAM that will tell the motherboard what settings to use. If your set has one, then great, enabling this may fix your problem.

If that doesn't work, go back into the BIOS menu > Advanced Memory Settings, and turn "DRAM Timing Selectable" from Auto to Quick or Expert. That will let you set the timings and voltage yourself. Go in there and set them to the same 1600 9-9-9-24 (or whatever the numbers are for your set). Then go to DRAM Voltage control and set the voltage to the same as you RAM's specs that you looked up before. See if the system runs smoothly now.

If THAT doesn't work, go back into the BIOS and do the same thing, but set voltage to 0.04V over what the specs say (except if you have a 1.65V set, DON'T go over 1.65V). That may get it stable.

If at any point along the way, the system becomes completely unbootable, revert the setting in the BIOS; if you can't get into the BIOS, you can reset it to defaults by unplugging the powered-down system from the wall, opening the case and popping out the round CMOS battery from the motherboard. (Wait a few minutes before you put it back to ensure the BIOS settings are wiped).

If none of THAT works, come back and tell us.

By the way, you may want to grab a copy of your motherboard's manual for reference in case you need to look any of this up.
 
Upvote 0 Downvote
R

RemilBed

Honorable
Sep 27, 2013
70
0
10,640
When I increase my voltage, and play games, in the midst just a dark blue blank screen pops up, and the computer restarts, so I guess it's not the best option to pick.

Also, the RAM has been tested by the manufacturer and he says that it's completely fine and had no issues.

If the RAM isn't bad, then can it be either the HDD? Or the motherboard? I have tried inserting the RAM into different slots but the result was no different.

Anything else I should try, guys?
 
Upvote 0 Downvote
capt_taco

capt_taco

Splendid
Aug 5, 2009
2,567
0
21,460


Do you remember which stick you had in when it said that? I would test them one at a time and see if you can identify the one causing the problem.

I didn't think it was likely since the blue screen happened with two different sets. You'd have to be one unlucky SOB to have two sticks of failing memory at once.
 
Upvote 0 Downvote
R

RemilBed

Honorable
Sep 27, 2013
70
0
10,640
It happened with the 4GB one.

It was just one day when I was on the desktop, and then the computer just gives the BSOD, and when I restart I get 0xc000009e error. After that, the problem started. I bought a new RAM, i.e. the 2GB one just to check if it was a RAM problem or not. I took out the 4GB one and tried it with 2GB, but the issue was persisting.

Now, I'm guessing that it is an HDD problem, so I'll be trying a clean format of my HDD after backing up my files. I'll see if that works.
 
Upvote 0 Downvote
P

Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Umm 0xc000009e looks like its a bcd / boot error. Or maybe an I/O error. So the hdd maybe the prob. According to the MS forums

An unexpected I/O error has occurred, Status: (0Xc00000e9) is a hardware error pertaining to your computer's BIOS. Basically
it is telling you that the computer is not able to reliably communicate with the hard drive.

If its a SATA hdd try another cable or power connector from the PSU. Also, is the power a SATA cable, or is it a molex/SATA adapter?

Molex plugs are pretty hopeless. They can come out and you'll lose power to whatever its connected to

0xc00000e means boot device inaccessible. So that would be a hdd prob. What was UEFI and secureboot on (if this supports it) when you installed windows???

And was it on AHCI when you installed Windows?? You didnt change any of these after windows was installed did you?

Because it sounds similar to what will happen if you install windows in IDE mode then change it to AHCI after. It'll crash. But you wont get into windows

 
Upvote 0 Downvote
Solution
R

RemilBed

Honorable
Sep 27, 2013
70
0
10,640
Paul! I've tried your solution, and I've been playing Dead Rising 3, Watch_Dogs and other games with absolutely no interference. The issue has seemed to entirely stopped.

The SATA cables were the problem. Thank you so much dude! I can't thank you enough.

Thanks to all others who helped me aswell, it really means alot!
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom