Outlook folders lost after upgrade to 2013

ngrego · Oct 30, 2014

Hi,
I recently upgraded my Office 2007 (32bit) installation to Office 2013 (64bit). Foolishly, I forgot to backup the .pst before beginning the upgrade. When the upgrade was complete I opened Outlook and found all the mail in place but NOT the folders created in the inbox. I searched around in my PC and found an archive.pst but the folders weren't in there either. MS say that even after uninstalling Outlook the .pst is not deleted...
Have I lost these folders for good, or is there any hope in restoring them?

Any help will be greatly appreciated.

Thanks

thently · Oct 30, 2014

are you using the original PST or did Outlook just go retrieve your mail again from external server?
For Windows 7 the pst should be called outlook.pst unless you changed it and located at
C:\Users\Specific User\AppData\Local\Microsoft\Outlook

Thent

ngrego · Oct 31, 2014

Hi Thent

I didn't touch the .pst.
Outlook may have simply retrieved my mail from the mail server, that is possible but I don't think its the case.

The thing is that after installing the newer version of Office the email account was already configured on Outlook.
When I opened Outlook for the first time (right after install) it opened completely configured with account and messages already in their respective folders, inbox, sent etc. . There was no retrieving mail or any action on the status bar, it was just there!

I found this at ms office forum:
http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/will-uninstallreinstall-of-office-2007/68ea2a3e-ff77-4e42-b496-9c249c392fbe

They insist that the pst is not removed, even after uninstall.

Thanks for the help!

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Outlook folders lost after upgrade to 2013

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