BSOD USB External HDD, Wdf01000.sys, ntoskrnl.exe

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T

TRPR

Reputable
Oct 30, 2014
3
0
4,510
Hello.
I got BOSD everytime I plug my HDD to my computer. It use a USB connection. I have linked the dump file in a .rar. Hope you can help me fixing this problem.
Thank you

https://www.dropbox.com/s/0br7fqqt9e8d9v4/Dump.rar?dl=0

My system:
CPU: AMD FX-8350
GPU: AMD Radeon R9 270X
Motherboard: AsRock 970 Pro3 R2.0
HDD: Toshiba 1TB 7200RPM
RAM: 8 GB DDR3 1600MHz
Windows 8
 
Solution
D_Know_WD
You can check this out: http://www.solvusoft.com/en/files/bsod-blue-screen-error/sys/windows/microsoft/windows-vista-home-premium-with-service-pack-1/wdf01000-sys/

Hope this will help,
D_Know_WD
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there TRPR,

I can not access dropbox for some reason.
Is it the first time you try to attach the hard drive or it was working fine before? Some of the reasons of BSOD of this type could either some driver conflict or if there is something wrong with the drive.
One thing you can start with is updating your MOBO drivers. Other simple troubleshooting steps you can perform are: using a different USB cable as well as connecting the drive to another USB port(the ones on the back of the case preferably).
If the problem persists, and if the BSOD does not happen immediately, you can go to Device Manager, uninstall the drive -> reboot system -> the the drive in again and wait to install drivers. Another thing you can try to reinstall the USB controllers. Testing the drive with WD's Data Lifeguard Diagnostic tool may be a good idea too, as this will show you its health status.
If the BSOD happens immediately after you plug in the drive though, you should test the drive with DLG on another computer.

Running an antivirus check will not hurt too.

WD's Data Lifeguard Diagnostic tool: http://support.wdc.com/product/download.asp?groupid=810&lang=en

Hope this will help,
D_Know_WD
 
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T

TRPR

Reputable
Oct 30, 2014
3
0
4,510
Okay thanks you. I will plug in the HDD and try to delete the drivers.

Hope this link will work:
https://www.dropbox.com/sh/cmpr09jas0wqo0n/AABCFS9_P_w7N4XTMQEXRoY2a?dl=0

I dont have a dropbox pro user, so i'm not sure it will work?

This might be usefull information:
==================================================
Dump File : 103114-14250-01.dmp
Crash Time : 10/31/2014 16:54:05
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000000b8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`ae69d70a
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+170a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14f1a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\103114-14250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 279,856
Dump File Time : 10/31/2014 16:54:58
==================================================
 
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