WD MY Book 4TB External hard drive and Mac are dead

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Doro Deutschland

Reputable
Nov 1, 2014
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0
4,510
I bought the WD My Book a while back and used it for my Mac. I was never able to use it for my PC for whatever reason, even though it is for both. Yesterday I hooked it up to my Mac to upload some pictures to the Walmart site to make a photo album. When I checked a while later, the Mach showed a sign it needed to be shut off. I shut if off and now I have a folder with a question mark, which eman the Mac can't find the start up. I tired my My Book and it doesn't work either. It has light and makes a humming sound, but it looks like all the data is gone. How can it both be erase by just a simple upload to a webpage? I don.t have a start up disc.....the Mac is 12 years old but I need the data on the My Book....Help please.
 
Solution
SuperSoph_WD
Hey there, Doro!

I'm sorry to hear about your issue with WD My Book! :(
It seems like the format can be read only on a Mac computer. In order to use it in both PC and Mac, you need to re-format it in FAT32.
Here's a link how to do it in Windows/OS X: http://wdc.custhelp.com/app/answers/detail/a_id/291
I found a thread from WD's community that might help you figure out how to get your data back:
http://community.wd.com/t5/My-Book-Live/Data-recover-on-a-My-Book-Live-2TB-HELP/td-p/430120
If it doesn't help, I'd suggest to contact one of our data recovery partners to help you retrieve your files from the My Book:
http://support.wdc.com/recovery/index.asp

Hope this helps. Keep me posted!
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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Hey there, Doro!

I'm sorry to hear about your issue with WD My Book! :(
It seems like the format can be read only on a Mac computer. In order to use it in both PC and Mac, you need to re-format it in FAT32.
Here's a link how to do it in Windows/OS X: http://wdc.custhelp.com/app/answers/detail/a_id/291
I found a thread from WD's community that might help you figure out how to get your data back:
http://community.wd.com/t5/My-Book-Live/Data-recover-on-a-My-Book-Live-2TB-HELP/td-p/430120
If it doesn't help, I'd suggest to contact one of our data recovery partners to help you retrieve your files from the My Book:
http://support.wdc.com/recovery/index.asp

Hope this helps. Keep me posted!
SuperSoph_WD
 
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