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PC Randomly Crashing / BSOD

So ever since I bought my pc it has been having issues. I do not know when I started to get BSOD I think it started to happen a couple months after I built it. I would read the code and look it up after, which lead me to nothing, the code seemed to change every time. But some of the crashes lead to a freeze, where it would instantly freeze and make a solid noise, very loudly out of my speakers, which lead me to a driver issue. But even with this I still solved nothing, after months of research I finally gave in wiped my ssd, and reinstalled windows. The freezing with loud noises stopped, but now I get more frequent BSOD. From what I can tell there is no pattern, I can be doing nothing all the way from playing League of Legends, to CoD AW. Recently I noticed CoD was causing more BSOD so this lead me to thinking it has to be a hardware issue. I downloaded Open Hardware Monitor, most temps looked ok except for my motherboard.
Temp #2 = 122 degrees Celsius
Temp #4 = 113 degrees Celsius
Temp #5 = 112 degrees Celsius

At first glance I thought it was a mistake, that the software wasn't reading it correctly, but then I installed pulseway, which is another pc monitor. But it came up with the same readings, now I know either something is seriously messed up, or I'm stupid and that component is supposed to be that hot, or the sensor is giving false info. I have also been monitoring my GPU and nothing seems to be out of wack, on hardcore games, I run max settings no problem, it runs at its optimal 80 degrees Celsius. I have also done a windows memory test, whcih came up with nothing. I would greatly appreciate any help, I really want my PC to stop crashing and be able to run games with no problem. I will also give you my specs, I am running windows 8.1.


CPU Intel Core i7-3770 3.4 GHz
GPU GTX 760 Super Clocked 2gb GDDR5
Kingston Hyper X Beast 8gb DDR3 24000 MHz
Motherboard ASUS P8Z77-LX V
Corsair Builder CS 600 W
Corsair 120 gb SSD 2.5 in SATA
WD Blue 1 Tb HDD 7200 RPM
ASUS Xonar DG Audio Card 5.1
WiFi Adapter ASUS PCE-N15

Sorry for the incomplete specs, I I will look up the parts in a little bit, and update them completely.

Edit 1: Alright the specs have been updated.
36 answers Last reply Best Answer
More about randomly crashing bsod
  1. When your PC got the BSOD, then go to the event log, check out the error message, also go to microsoft website to check the Blue Screen Data to see which one you got. And they post the solution for each error too. And follow the step by step to try it out.
    Blue Screen Data: http://msdn.microsoft.com/en-us/library/windows/hardware/hh994433%28v=vs.85%29.aspx
  2. cin19 said:
    When your PC got the BSOD, then go to the event log, check out the error message, also go to microsoft website to check the Blue Screen Data to see which one you got. And they post the solution for each error too. And follow the step by step to try it out.
    Blue Screen Data: http://msdn.microsoft.com/en-us/library/windows/hardware/hh994433%28v=vs.85%29.aspx


    Ok I will do that, since there is no pattern, I cannot induce the BSOD it could take minutes or up to a week before it happens, so please keep this thread alive, and people can still post ideas. Thank You!
  3. What are the temperature readings in BIOS? Some hardware monitoring programs have trouble with some hardware. Those temperatures would be reasonable in Fahrenheit but not Celsius. Are your fans working?
  4. Upload the dmp files somewhere post the link
  5. Paul NZ said:
    Upload the dmp files somewhere post the link



    Here are the dmp files

    https://www.dropbox.com/s/5tw2zaq9i7l8if5/New%20folder%20%282%29.zip?dl=0
  6. norsestar said:
    What are the temperature readings in BIOS? Some hardware monitoring programs have trouble with some hardware. Those temperatures would be reasonable in Fahrenheit but not Celsius. Are your fans working?


    I looked in the bios, I saw mb and cpu temps they both looked fine, but I couldn't get in detail on specifics temp 1,2,3.... Either I don't know where to find the readings, or my bios go into that detail, let me know.
  7. dxgmms1.sys is one of the causes this belongs to directx

    See if there are any updates for your Logitech cam

    Dont know what this is MpKsl2dbec742.sys.

    Wouldn't be surprised if whatever Razer device you've got is causing a crash. Their drivers are buggy
  8. Paul NZ said:
    dxgmms1.sys is one of the causes this belongs to directx

    See if there are any updates for your Logitech cam

    Dont know what this is MpKsl2dbec742.sys.

    Wouldn't be surprised if whatever Razer device you've got is causing a crash. Their drivers are buggy



    Logitech is up to date, but my pc has been BSOD and Freezing way before I got the webcam. It may be the razer mouse, keyboard or headset. But why would that BSOD or cause my pc to freeze completely.
  9. Because if drivers are buggy they can crash a system, or freeze it
  10. Ok here are my latest blue screens, the kmode exception not handled happened twice in a row.

    http://imgur.com/a/fNn9e
  11. The file belonging to directx is crashing. If youre using chrome disable hardware acceleration. Do the same for windows if its not disabled
  12. Paul NZ said:
    The file belonging to directx is crashing. If youre using chrome disable hardware acceleration. Do the same for windows if its not disabled




    Could you link me how to do it for windows 8.1, I can't seem to find anything.
  13. Paul NZ said:


    That is for windows 7, in 8.1 the trouble shoot tab does not exist.
  14. http://imgur.com/nBwpL3g

    I also have this.
  15. Do a search for win8 then for hardware acceleration. Or it may have the option in the Nvidia settings. Or whatever videocard you use

    That pic looks like audio drivers havent been installed
  16. Ok I have solved the multimedia issues, it was my sound card. I have searched for a while for hardware acceleration with no results with windows or nvidia, people are expressing the same issue.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/how-to-increase-hardware-acceleration-in-windows-8/10aa6528-85ba-468d-bdcb-3afea0535a52
  17. Paul NZ said:


    This setting does not exist for my computer, nor does it exist in my NVIDIA control panel, my computer seems to not be able to do it. The only thing I found close to it was 3-D hardware acceleration, but that is completely different.

    http://imgur.com/a/bd7aS
  18. sparkythegrea said:
    Ok here are my latest blue screens, the kmode exception not handled happened twice in a row.

    http://imgur.com/a/fNn9e

    For the dxgmms1.sys error, here is more info. http://www.dlltool.com/KB/41/ you can try that solutions.
    1) I recommend to uninstall all your add on hardware like the Xbox360, asus audio card, Wifi card, etc. using the mini. hardware.
    2) Reset the RAM speed like use the intel XPM profile, or even manual set to 1600Mhz in the BIOS. Run the MemTest86 to test the RAM one by one if you have more than one stick RAM.
    3) Using the Corsair SSD toolbox http://www.corsair.com/en-us/blog/2013/may/the-corsair-ssd-toolbox to check the SSD S.M.A.R.T. to see SSD is fine or not. Also make sure it has the newer firmware too.
    4) Using Guru3D - Driver Sweeper http://www.guru3d.com/content_page/guru3d_driver_sweeper.html to clean up the nvidia driver first, then reinstall the driver.
    5) Download and install the intel chipset driver. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
    6) Also download and install driver like the LAN driver, onboard audio driver from the manufacturer website, like the realtek audio http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
    7) After you done all the driver update, test your PC to see you get the error or not. If yes, check the error message. If no, your PC runs fine that add the add on hardware one by one. Also make sure you get the newer driver for the add on hardware.
  19. cin19 said:
    sparkythegrea said:
    Ok here are my latest blue screens, the kmode exception not handled happened twice in a row.

    http://imgur.com/a/fNn9e

    For the dxgmms1.sys error, here is more info. http://www.dlltool.com/KB/41/ you can try that solutions.
    1) I recommend to uninstall all your add on hardware like the Xbox360, asus audio card, Wifi card, etc. using the mini. hardware.
    2) Reset the RAM speed like use the intel XPM profile, or even manual set to 1600Mhz in the BIOS. Run the MemTest86 to test the RAM one by one if you have more than one stick RAM.
    3) Using the Corsair SSD toolbox http://www.corsair.com/en-us/blog/2013/may/the-corsair-ssd-toolbox to check the SSD S.M.A.R.T. to see SSD is fine or not. Also make sure it has the newer firmware too.
    4) Using Guru3D - Driver Sweeper http://www.guru3d.com/content_page/guru3d_driver_sweeper.html to clean up the nvidia driver first, then reinstall the driver.
    5) Download and install the intel chipset driver. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
    6) Also download and install driver like the LAN driver, onboard audio driver from the manufacturer website, like the realtek audio http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
    7) After you done all the driver update, test your PC to see you get the error or not. If yes, check the error message. If no, your PC runs fine that add the add on hardware one by one. Also make sure you get the newer driver for the add on hardware.


    Ok I will try this, would it be easier to re install windows, because i recently did that. The only thing I haven't done in what you said by re installing windows would be changing the ram mhz.
  20. Even you do reinstall OS, but you still need install all the newer driver, because those drivers are not included. To change the RAM you can reboot the PC, go to the BIOS to change it, you can check the MB manual.
  21. cin19 said:
    sparkythegrea said:
    Ok here are my latest blue screens, the kmode exception not handled happened twice in a row.

    http://imgur.com/a/fNn9e

    For the dxgmms1.sys error, here is more info. http://www.dlltool.com/KB/41/ you can try that solutions.
    1) I recommend to uninstall all your add on hardware like the Xbox360, asus audio card, Wifi card, etc. using the mini. hardware.
    2) Reset the RAM speed like use the intel XPM profile, or even manual set to 1600Mhz in the BIOS. Run the MemTest86 to test the RAM one by one if you have more than one stick RAM.
    3) Using the Corsair SSD toolbox http://www.corsair.com/en-us/blog/2013/may/the-corsair-ssd-toolbox to check the SSD S.M.A.R.T. to see SSD is fine or not. Also make sure it has the newer firmware too.
    4) Using Guru3D - Driver Sweeper http://www.guru3d.com/content_page/guru3d_driver_sweeper.html to clean up the nvidia driver first, then reinstall the driver.
    5) Download and install the intel chipset driver. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
    6) Also download and install driver like the LAN driver, onboard audio driver from the manufacturer website, like the realtek audio http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
    7) After you done all the driver update, test your PC to see you get the error or not. If yes, check the error message. If no, your PC runs fine that add the add on hardware one by one. Also make sure you get the newer driver for the add on hardware.


    Ok I have performed steps 1-7, the only issue I had is downloading the real tek driver. I hit agree, then next, it just said "Object Moved HERE" I clicked it and it took me right back.
  22. Audio driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High Definition Audio Codecs
    LAN driver too http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    But you can skip this, try use the PC to see it is still Crashing / BSOD randomly or not. If your PC still has that problem, try scan the malwares /virus by Malwarebytes http://www.malwarebytes.org/ because these malicious intruders may corrupt or damage dxgmms1.sys-related files, resulting for errors to occur.
  23. Ok it has been 2 days. No crashes of any sort pc is running great. I am not 100% convinced yet gonna give it a week, try to stress it as much as possible. If its still good im gonna bump my ram back up.
  24. Ok, my computer just froze, I didn't get a blue screen, I was only watching youtube on chrome.
  25. Use a better browser
  26. Paul NZ said:
    Use a better browser


    What do you propose as a better browser?
  27. Firefox is better than chrome. At least it doesnt crash as much. And its not as buggy.

    And at least you've got the option of saving something. Whereas chrome will download anything without you having to do anything
  28. Paul NZ said:
    Firefox is better than chrome. At least it doesnt crash as much. And its not as buggy.

    And at least you've got the option of saving something. Whereas chrome will download anything without you having to do anything


    Ok, I don't see how a different browser will fix my computer. This is just one incident, my pc has crashed many times while chrome has been closed. I would like troubleshooting not involving my browser, because that should not be the issue, unless there is something that could be fixed with the browser, I am not going to use another browser besides chrome. There has got to be a reason my pc is crashing, I posted on this forum because I have done everything in my power to solve it on my own. A simple browser wouldn't be causing these issues.
  29. Trry taking out the audio card , and use on board audio
  30. Slavegamer said:

    Trry taking out the audio card , and use on board audio



    I will try that, but just to note, that I was experiencing BSOD and Freezing before I installed the card.
  31. Slavegamer said:

    Trry taking out the audio card , and use on board audio



    Up early I turned the MHz down to 1600. Even with or without that change would I still run into crashes at idle speeds?
  32. You mentioned it worked fine until a couple months went by, I would suspect the motherboard , maybe RMA that thing , its a pain but sometimes you get faulty products , it did work fine. Driver conflicts maybe , but thats rare , check device manager. Some one also mentioned a direct x related crash, reinstalling direct x should fix that , make sure you get the direct x version for what your gpu supports. I cant really think of anything else .
    Would help to see the crash report from the event viewer . start menu . all programs/administrative tools/event viewer . once open , on the right select "windows logs" then select "system" look for red icon , should say system error. click that , take a screen shot of both tabs expanded, general tab . and on details tab click + next to system and screen shot that to see all data during crash .
  33. Best answer
    Test the RAM by MemTest86 http://www.memtest86.com/download.htm I recommend to set the RAM to 1600mhz all the time, and you can change to other speed only after you find out the problem.

    You are better to go "event viewer" in computer management> " custom views" > " administrative events" to check out the error logs to see you have same error or other one.
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