Hard drives not recognised by media player

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Jackie Parata

Reputable
Nov 10, 2014
2
0
4,510
I have a WD TV Live 1080p Wireless Streaming Media Player which I have used for the last year. All was good but now it is not recognising either of my hard drives. The light continually flashes and goes straight to "compiling media library. It used to work very well before but not now. I have the same external drives as I've always had (both wd). Also I now cannot turn it off using the remote. Have changed the batteries but this does not help either. Hope you can help me
 
Solution
SuperSoph_WD
Hey, Jackie!

I'm sorry to hear about your issues with the WD TV Live and the external HDDs. :(
Have you tried them on the computer? Do they get detected there properly?
You can run the Data LifeGuard Diagnostics utility to test them just in case and see if any errors pop up.
http://wdc.custhelp.com/app/answers/detail/a_id/940/

Another thing you can do is check if you have the latest firmware update on your WD TV Live:
http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live

You can also try the drives after you've disabled the Media Library Compilation on the media player:
http://wdc.custhelp.com/app/answers/detail/a_id/6570

Keep me posted! Hope this helps you! :)
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey, Jackie!

I'm sorry to hear about your issues with the WD TV Live and the external HDDs. :(
Have you tried them on the computer? Do they get detected there properly?
You can run the Data LifeGuard Diagnostics utility to test them just in case and see if any errors pop up.
http://wdc.custhelp.com/app/answers/detail/a_id/940/

Another thing you can do is check if you have the latest firmware update on your WD TV Live:
http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live

You can also try the drives after you've disabled the Media Library Compilation on the media player:
http://wdc.custhelp.com/app/answers/detail/a_id/6570

Keep me posted! Hope this helps you! :)
SuperSoph_WD
 
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Solution
J

Jackie Parata

Reputable
Nov 10, 2014
2
0
4,510
Thank you for your answers, it seems to have done the trick! Much appreciated.



 
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