msi a55m-E33 sudden restart problem

Rekemrekem · Nov 10, 2014

hi, i have an MSI a55m e33 mobo, with a6-5400k apu, 4 gig kingston 1066 memory, 500gig WD hd and a 600w Rise psu. and windows 7 32bit OS.
my problem is that when i played either dota 2 or mercenary online. my pc suddenly restarts. i have reformatted it already. The memory is new, i recently buy. the one came with it during purchase i had set aside for now, thinking it was the culprit. but the problem still persist. ive done sfc /scannow and let it finished and reboot then play the game. but still the pc suddenly restarts . i hope you guys can help me with this, i feel im just spending yet still on this problem.

alexoiu · Nov 10, 2014

Hi, How old is the power supply? Can you RMA it, just for ruling out a power related issue?

Rekemrekem · Nov 10, 2014

it was just 6 months old. under warranty but the problem is im here in the province now. too far from the store where i bought it. the fare is equivalent to 4 psu's. lol

alexoiu · Nov 10, 2014

Try borrowing one from a friend and testing, to see if it's power related or not.

Rekemrekem · Nov 10, 2014

thanks. then il just get back here if its not the psu (or the outcome). but anyway if not the psu then its the mobo. at first i dont suspect the psu coz this pc is new but it seem i have to try your suggestion.

alexoiu · Nov 10, 2014

Random shutdowns under load (during games) are usually related to power supply issues.
Did the problem occur right after installing the system, or after a while?

Rekemrekem · Nov 10, 2014

i dont know coz it was just lately that i have installed these heavy games. other games dont seem to restart or maybe i have not notice or was not informed. this pc is used on my netcafe. teenagers play here and i only know problems when they complain.

alexoiu · Nov 10, 2014

I assume you have more than one PC in the netcafe. Just swap 2 PSUs and this way you'll find out if it is the culprit.

Rekemrekem · Nov 10, 2014

is there a software that can monitor graphically (visual) the rise and fall or voltages 5v/12v/-5/-12 ... as well as the amperes

Rekemrekem · Nov 10, 2014

i was thinkin of that. its just that my pc is inside on a box. it's on a coin triggered timer (electronic parts) . its hard to dismantle from the box. the components are fixed. but i could do it. i must spare time. its delicate coz of the wirings.

alexoiu · Nov 10, 2014

Try http://www.cpuid.com/softwares/hwmonitor.html

Rekemrekem · Nov 10, 2014

i was wondering coz i played or test recently offline games. call of duty black ops and prototype 2 but it doesnt restart. these games seem heavy that lags a bit. but with dota , seems after 3 minutes when the game starts the restarting occur.

alexoiu · Nov 10, 2014

Is there another PC with similar configuration? If yes, you can make an image of the c drive and apply it on the faulty one. If still restarts, you would know that it's hardware related.

Rekemrekem · Nov 11, 2014

[[may i ask what software can i use for that. < for image>]]]]

. because this one are clones using acronis. i forgot which one is the originally formatted and which one is the clone. but the other pc seem to have no problem. so that could be the originally fomatted one. this is the clone. .....

alexoiu · Nov 11, 2014

It doesn't matter. Clone a good one using Acronis and restore the image on the faulty PC.

Rekemrekem · Nov 11, 2014

by the way im using a good psu now. still the same. ill try cloning. ill delete all partitions first and format the hd before cloning just to make sure.

Rekemrekem · Nov 11, 2014

i didnt clone. i just formatted drive c: set up windows 7 using dvd .then installl drivers from dvd and put the game from the external hd or drive f: . i didnt open drive d: and e:
test the game.. still the same man. holy cow

alexoiu · Nov 11, 2014

What are the temperatures under load (motherboard, graphics card, CPU)?

Rekemrekem · Nov 12, 2014

[the temperature is around 58*c right after sudden restart. ] i emailed msi. they suggested to update to the latest bios and flash using m flash, not the live update or windows mode. then i did as msi said. after it. clear the cmos and unplug the power cord for a while. then i get a spare harddisk. delete all partitions. (to make sure that no mbr virus) and create just one and then format and setup os using the same dvd used in partitioning . install drivers using dvd. put the game and dx10 then test. still the same. restarts when playing dota 2.
psu new.
memory new.
hard disk.. a tested one in good condition.
leaves me to suspect just 3, the mobo, the apu and game compatability issue. but i found none, i google for compatability issue of apu and hd7540 but none. im really thinking its either the mobo or apu. .... but it dont restart when i play offline games... what u think mobo or apu. im still suspecting both.

...

well i could test the apu by inserting it on another mobo. but as an electronics tech also i was thinking what if the resistance on the pins of the apu have been changed by the bad mobo... this could harm the good mobo. so im not sacrificing. the same if i would insert a good apu on the suspected mobo... im just afraid that things mess up or the other pc without a problem could suddenly get problematic. what you suggest. im open to opinions.

alexoiu · Nov 12, 2014

What if you uninstall the specific games that give the issue and use it with other games?

Rekemrekem · Nov 13, 2014

i recently downloaded it from steam and it dont happened when it is played on other pc. what should i do man? should i insert this apu to other mobo to test it ? what if it could damage the good mobo. Im 100% sure now that its just between the mobo and apu.

alexoiu · Nov 13, 2014

It might be a motherboard or a CPU issue. Interesting though that the issue occurs only when playing specific games. Could it be a driver issue? Is there a similar setup with this one in the netcafe?

Rekemrekem · Nov 13, 2014

not a specific game really. it also happens when i play mercenary online and crossfire. mercenary online during the game. crossfire while exiting, it restarts. but it takes time. unlike dota2 wherein it cant reach 3 minutes, it'll restart.
by the way, heres the latest of what i do. im downloading diagnostic software such as cpu z, gpu z, passmark burnin. but while downloading, it restarts......
what could be a good diagnostic software for this.... id like if there be any network stress tester.

alexoiu · Nov 13, 2014

If having a PCI network card, you can install and try it.

Rekemrekem · Nov 13, 2014

man, what i did is that i use this software https://www.facebook.com/photo.php?fbid=730237713724265&l=ad2dd3a31d . and just testing on the video stress, then it restarts..... its 100% confirm hardware. but where could the problem in this. is it in the mobo or in the apu?
i no longer have to play dota 2 to test.

msi a55m-E33 sudden restart problem

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