Newegg RMA Process

rtainc

Reputable
Oct 10, 2014
11
0
4,510
I'd like to share my experiences so far, and ask a few questions. This will probably help anyone who needs to RMA in the future.

My Experience
I had to RMA a motherboard, and made an RMA number. I had Google Buyer Protection get Newegg to give me free shipping. After being delivered on Tuesday, it passed inspection on Thursday. This is where I am right now.

Some Questions
These are directed to people with experience with Newegg RMA -- the more, the better.
Does the replacement come in a new box? Do they skimp on any of the contents? And how long does Newegg take to ship it out after inspection is passed?
 
Solution


It's been a while since I had to return anything to Newegg. I remember the turnaround from inspection to be 3...

drkatz42

Honorable


It's been a while since I had to return anything to Newegg. I remember the turnaround from inspection to be 3 days max and the new item to be completely "new".
 
Solution

NeweggSupport

Honorable
Jun 4, 2013
206
0
10,860
Hi rtainc,

Great questions! We do provide return shipping for defective items that are within the return policy. Once you have your RMA number, just contact us and we'll be happy to get a prepaid label to you (more details here http://kb.newegg.com/FAQ/Article/1391). RMA processing can take 3-5 business days once we receive the item back. Once the RMA is processed the replacement can take 1-2 business days to ship out. We hope this helps, if you have any further questions please feel to contact us at wecare@newegg.com. We're here to help!