Need help solving the problem

hawkeyethe2nd · Nov 15, 2014

Hello I have searched the web up and down done all the testing I can have had techs try and help me and still can't figure my problem out... I recently built a gaming computer and I get random lock ups freezes and restarts I get blue screens few and far between and need help to figure this out my specs are as follow

CPU fx8350
GPU MSI r9 270x
Mobo MSI 970 gaming
Psu corsair cx600 (80 plus bronze)
Ram G.skill ripjaw x 8gb (2x4)GB
HDD Seagate barracuda 7200rpm 1tb

Never done any overclocking temps seem fine also installed hyper 212 evolved to improve thermals
Thanks,
Harry

clutchc · Nov 15, 2014

If a clean install of Win won't fix it, then it probably is a hardware problem. Most likely a faulty MB component, or possibly a bad PSU. (the CX line has been known to have poor quality capacitors) Have you tried running CCleaner and doing the Clean and Registry portions both? https://www.piriform.com/CCLEANER

hawkeyethe2nd · Nov 15, 2014

I have done 3 clean installs of windows 7 64bit I have used Norton's registry cleaner to see if that helped but this is my third install with all necessary drivers the place I took it too stress tested every component like I have and they couldn't get it to lock up they tried suggesting to stress the PSU because hey think it isn't ramping up when the computer demands it

Paul NZ · Nov 15, 2014

I would avoid reg cleaners. It'll make things worse

Altho why would you use that for a clean install

clutchc · Nov 15, 2014

Oh, Nortons. Are you running that now. Is that your virus app? Nortons used to be a real resource hog and created software conflicts with a lot of other programs. It may be better now, but I'd disable it or uninstall it and see if the issue is still present.

hawkeyethe2nd · Nov 15, 2014

It is my primary just because I'd rather not pay for antivirus can't really get a good answer on other antivirus but thats a different issue the resource usage isn't too bad on it I will uninstall it and give it a go when I get home and give you the results I suspect my HDD is the problem but again it is random but I do get locked up when I download something hut I could lock up watching YouTube or gaming so I'll uninstall norton and see what that does

clutchc · Nov 15, 2014

Yeah, the HDD could be an issue too. That's the problem... too many possibilities.

hawkeyethe2nd · Nov 16, 2014

Ok so uninstalled Norton and decided to do everyday stuff to see if I lock up, nothing. Then i started to download something because that will sometimes make it lock up, still nothing. I kept downloading a game from steam and ran furmark and a cpu load test and finally blue screened so what should I do know post the bluescreen results DMP file or what just let me know.

Thanks,
Harry

hawkeyethe2nd · Nov 16, 2014

clutchc :

Also thanks for speedy replies I really appreciate it

Vic 40 · Nov 16, 2014

Try avast free for an antivirus.

Is the ram working at it's proper speed,latency's and voltage? Look in the bios for that.
Yo could also take a look with cpu-z->spd tab.

clutchc · Nov 16, 2014

hawkeyethe2nd :

I have been using Microsoft Securities Essentials for years with Win7. It is free, works seamlessly with Win, and takes up few resources. I use it in conjunction with malwarebytes and have been virus/malware free ever since.
http://windows.microsoft.com/en-us/windows/security-essentials-download

Btw, Nortons isn't so easy to uninstall. If leaves too much of itself behind. Did you use the Nortons Uninstall Tool?
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

hawkeyethe2nd · Nov 16, 2014

clutchc :

hawkeyethe2nd :

I have been using Microsoft Securities Essentials for years with Win7. It is free, works seamlessly with Win, and takes up few resources. I use it in conjunction with malwarebytes and have been virus/malware free ever since.
http://windows.microsoft.com/en-us/windows/security-essentials-download

Btw, Nortons isn't so easy to uninstall. If leaves too much of itself behind. Did you use the Nortons Uninstall Tool?
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

I used removal tool and have MSE and Malware bytes I will stress the system again and see what I can turn up thanks

hawkeyethe2nd · Nov 16, 2014

Vic 40 :

I have manually taken control of it used the XMP profile and allowed the motherboard to decide but it still freezes memtest has shown no errors out of the dozen times I tested it

Vic 40 · Nov 17, 2014

Can you try Whocrashed to see what the info about the bsod's means,
http://www.resplendence.com/downloads
look under "Crash Analysis Tools",there's a freeware version.

Maybe also add a bit voltage to the ram like going from 1.5V to 1.55V,1.65V being the max.

hawkeyethe2nd · Nov 17, 2014

Vic 40 :

checked whocrashed one of the problems apparently is the driver for my network card athrx.sys I might look into previous drivers for it, also something with windows kernel ntoskrnl.exe ever since Norton has left it has been a bit more stable but I only get crashes if I super stress the computer like running furmark prime 95 and download something all at the same time other than that it has been stable so far I will continue to test and use and see what I can turn up but those are the who crashed results I can copy and paste the results if you'd like

Paul NZ · Nov 17, 2014

Dont install drivers that are too old. Old drivers will crash windows. Try and find more recent versions

hawkeyethe2nd · Nov 18, 2014

Paul NZ :

They are at the most current every driver is the most current

hawkeyethe2nd · Nov 18, 2014

-Update- computer just hard rebooted itself while playing a game

Paul NZ · Nov 18, 2014

But where are you going?? Dont rely on windowsupdate that doesnt always have the latest drivers

clutchc · Nov 18, 2014

hawkeyethe2nd :

A failing PSU can cause that. The Corsair CX line has been known to have cheap capacitors.
But lock ups and freezes can also be caused by a failing HDD. Lot's of possibilities.

hawkeyethe2nd · Nov 19, 2014

Paul NZ :

all drivers are current from manufacturer website and through the utilities they distribute that auto update my OS is only 2 weeks old so all drivers and bios are to the most current

hawkeyethe2nd · Nov 19, 2014

clutchc :

Thanks for the tip I will try and locate an extra power supply or buy one and test from there. Also I have tested my hard drive and so has a computer place and I nor they could find any bad sectors and the SMART status is good too is there anything else that can be wrong because I read somewhere that seagates lock up to prevent corruption or something but could there be anything else wrong with it other than that? I will also try and locate a spare HDD and test from there

hawkeyethe2nd · Nov 20, 2014

This was what I was thinking to use as a new PSU

http://www.newegg.com/Product/Product.aspx?Item=N82E16817151095

The capacitors are Japanese which I hear is good what do you think?
And the reviews are pretty good too and Obviously Seasonic is a great PSU manufacturer so it ought to be pretty good unless you see otherwise

clutchc · Nov 20, 2014

hawkeyethe2nd :

Yes, the Seasonic M12 line is a first tier PSU: https://community.newegg.com/eggxpert/computer_hardware/f/135081/t/45344.aspx?Redirected=true

Vic 40 · Nov 21, 2014

hawkeyethe2nd :

An expensive one to choose since you don't know for sure if it is the psu what's causing the problem.Another cheaper and good option,just not modular,
http://pcpartpicker.com/mr/newegg/rosewill-power-supply-capstone750
or modular,
http://pcpartpicker.com/mr/newegg/rosewill-power-supply-capstone750m

In the Eggxpert Tiered Power Supply List is the M12 a tier 2 psu like these capstones,the M12D is a tier 1 psu.

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