AMD Catalyst control center problem(s)

Inspironion · Nov 19, 2014

Hello,
I have laptop Dell Inspiron 15R (5520, Mid 2012) with AMD Radeon HD7670M, which I can't make work when I want it to. On some aplications (World of Warcraft) it is working, while on other games it is not. I check if it is working with AMD system monitor. I can't start the Catalyst control center either. It used to work, but when I installed 14.9 update it wouldn't start. I get a message that there are no AMD components installed. When I check in the device manager it shows that both the AMD gpu and the Intell gpu are not working. When I uninstall the Catalyst control center bot gpu's start working again. I tried to install older version of the Catalyst control center but it didn't help.
Any feedback would be highly appreciated.

Alec Mowat · Nov 19, 2014

Could be a driver issue.

I'd check your harddrive and see if it's reporting any SMART errors.
http://hddscan.com/

Darkbreeze · Nov 19, 2014

Download the Display driver uninstaller and the 14.9 CCC.

Run the DDU and allow the safe mode reboot when it asks.

After it completes, reinstall the 14.9 driver package.

Display driver uninstaller: http://www.wagnardmobile.com/DDU/

Darkbreeze · Nov 19, 2014

Alec Mowat :

Catalyst control center not opening is not related to drive errors. It's a driver issue or a problem with the hardware itself.

Inspironion · Nov 19, 2014

@darkbreeze: I uninstalled the AMD gpu from the device manager and it didn't help. I will try again with the tool you suggested, and will let you know about the result. Thanks both for all the suggestions.

Darkbreeze · Nov 19, 2014

Uninstalling the device does not necessarily uninstall corrupted drivers, old driver versions or registry entries that may be causing issues. The DDU does.

Inspironion · Nov 19, 2014

@ darkbreeze: When I start DDU application I get a warning that I have an AMD switching laptop (Enduro or equivalent) and DDU is now fully compatible/tested with that. Should I proceed anyway?

Darkbreeze · Nov 19, 2014

I've never seen or heard of that warning before so proceed at your own risk, however, I've never heard of it causing any issues on any rig before. I'm afraid I can't give you a certain answer either way on that one my friend.

Inspironion · Nov 19, 2014

Removed drivers with DDU and installed CCC 14.9 but it won't start. I get a message "AMD Catalyst control center cannot be started. There are currently no settings that can be configured using AMD Catalyst control center." According to the device manager AMD gpu should be working.
P.S. Do you think it would help if I remove again drivers with DDU and install older version of CCC?

Darkbreeze · Nov 19, 2014

I'd try it. Use DDU and try the 14.4 CCC. If that doesn't work, use the DDU again and try the next oldest. All the older CCC drivers are located here:

http://support.amd.com/en-us/download/desktop/previous?os=Windows%207%20-%2064

Darkbreeze · Nov 19, 2014

I'd also go into the BIOS and make sure the integrated Intel graphics is DISABLED and that the AMD GPU is ENABLED or designated as the primary graphics adapter.

Inspironion · Nov 20, 2014

Darkbreeze :

Unfortunately in the BIOS there is nothing at all about GPU's. I'll try later re installing everything again and will let you know about the result. Thanks for the help.

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AMD Catalyst control center problem(s)

Inspironion

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Darkbreeze

Alec Mowat

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Darkbreeze

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Inspironion

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