- Nov 19, 2014
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- 4,510
I have a HP Photosmart 5510 printer. It uses HP 564 printer cartridges.
I am using a Toshiba laptop with Windows 8.
I have a product named, "Premium Remanufactured Ink cartridge that I purchased from Fry's Electronics.
I received a message on the printer screen that said these are not genuine HP. I had the option of pressing OK, and continue. The printer test page has printed all colors except black. When I try to print in black only, the image is very faint, barely noticeable. I thought the problem may be the cartridge itself, so I exchanged it for another. I am still having the same problem.
Any help out there on how to correct this?
The instructions with the cartridges say to run a a different driver a "Generic PCL Laser Printer 1.3", but that is only if you are having trouble with a Mac Operating System, not Windows.
Thank you all in advance for your help.
I am using a Toshiba laptop with Windows 8.
I have a product named, "Premium Remanufactured Ink cartridge that I purchased from Fry's Electronics.
I received a message on the printer screen that said these are not genuine HP. I had the option of pressing OK, and continue. The printer test page has printed all colors except black. When I try to print in black only, the image is very faint, barely noticeable. I thought the problem may be the cartridge itself, so I exchanged it for another. I am still having the same problem.
Any help out there on how to correct this?
The instructions with the cartridges say to run a a different driver a "Generic PCL Laser Printer 1.3", but that is only if you are having trouble with a Mac Operating System, not Windows.
Thank you all in advance for your help.
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