I have 8gb memory stick but only says 4gb in properties

Charlotte1609 · Nov 20, 2014

I don't know much about computers but on my stick of memory it says 8gb yet in system properties It says 4gb. I was wondering how I can change this so it's using the whole 8gb? Thanks for reading

lullemannen90 · Nov 20, 2014

Charlotte1609 :

Do you have a 32-bit or 64-bit version of Windows?

ak195 · Nov 20, 2014

Make sure of following things:
1- You are using 64bit version of Windows.
2- Does your motherboard supports 8gb Ram.

Charlotte1609 · Nov 20, 2014

Iv got 64-bit windows 8.1 on it and how can I find out if my motherboard supports it? I'm not even sure what model it is all I know is it's msi?

lullemannen90 · Nov 20, 2014

Charlotte1609 :

Write "dxdiag" in windows search or download Speccy, and you can find what motherboard you have. Then search for it on google and see how much ram it supports.

Charlotte1609 · Nov 20, 2014

Ok it's the msi-7596

Xavier Bouttier · Nov 20, 2014

max memory on that board is 16GB, so try removing one RAM stick, and if it still sais 4GB, remove that one, and put in the other, etc.. maybe one stick is faulty, if both read 4GB, try switching slots, i could be a bad slot.

lullemannen90 · Nov 20, 2014

Charlotte1609 :

Okey, it should support 16gb ram. If you recently bougth the ram, you might want to consider returning it for a 2x4gb ram instead, since dual channel mode is better. The ram might also be faulty.

Charlotte1609 · Nov 20, 2014

It's just one stick that says 8gb on it :-/ should I still pull it out and put it back in?

Charlotte1609 · Nov 20, 2014

Could I take that one out and put 2x 4gb sticks in that are the same? Would I need to install anything or do I just put them in the slots?

Xavier Bouttier · Nov 20, 2014

Actually forget my comment, i thought it was 2x4 sticks. On the MOBO instruction manual, it should say which RAM slots are priority, best performance etc.. make sure you put it into the right one?

Xavier Bouttier · Nov 20, 2014

if you get 2x4 sticks, make sure you put them in the slots DIMM1 & DIMM2 (i just checked the manual for your board)

You dont need to install anything, just put them in, the recommended way of course

dont just shove them in like nintendo games

Charlotte1609 · Nov 20, 2014

Haha ok I think I'll go for that option. I'll go and get 2 different sticks of memory because I don't know enough to start messing and trying to make this 8gb one work to its maximum

could I just take out the memory and try it in the other slots to see if I could get it to work?

Xavier Bouttier · Nov 20, 2014

Charlotte1609 :

As a last resort, yeah it couldnt hurt, turn off the pc, switch DIMM, turn on check, rinse and repeat^^

Charlotte1609 · Nov 20, 2014

Ok brilliant I'll give that a go. Thanks for all your help

Xavier Bouttier · Nov 20, 2014

Charlotte1609 :

You are more than welcome!

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I have 8gb memory stick but only says 4gb in properties

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