- Nov 21, 2014
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- 4,510
I have been designated to recover data off a friends WD external HDD that had stopped functioning. It does not show up when connected.
When I plug it into the USB port, it does power on with a light and windows signals that a device has been connected. I look inside device manager and under harddrives, it shows the hard drive as 'WD' and thats it. It shows quite minimal information when I go into its properties.
I downloaded the Western Digital data LifeGuard Diagnostic Tool and it passes the quick test. However, it fails the Extended test and indicates that there are bad sectors on the drive, thus offering to fix. I didnt do it because I may lose the data.
Im not sure what else to do. Im trying to avoid having to send it to a data recovery specialist as it will cost a fair amount. What else should I attempt before sending it off?
Other infomation is that he is using a Mac Laptop, not sure what version. I think I heard something about a particular Mac OS fussing with WD drives.
Many Thanks,
SuperStinger
When I plug it into the USB port, it does power on with a light and windows signals that a device has been connected. I look inside device manager and under harddrives, it shows the hard drive as 'WD' and thats it. It shows quite minimal information when I go into its properties.
I downloaded the Western Digital data LifeGuard Diagnostic Tool and it passes the quick test. However, it fails the Extended test and indicates that there are bad sectors on the drive, thus offering to fix. I didnt do it because I may lose the data.
Im not sure what else to do. Im trying to avoid having to send it to a data recovery specialist as it will cost a fair amount. What else should I attempt before sending it off?
Other infomation is that he is using a Mac Laptop, not sure what version. I think I heard something about a particular Mac OS fussing with WD drives.
Many Thanks,
SuperStinger
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