Does warranty gets void by using a third party software on my own to recover data?

Toggle sidebar Toggle sidebar
Solution
USAFRet
No, I don't think so. The drive was theoretically faulty before you used whatever to recover your data.

And the warranty has nothing to do with your data...only possibly replacing the physical drive.
Sort by date Sort by votes
SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey there, ravi chandra p!

I'm truly sorry to hear about your WD My Passport! :(
What USAFRet (+^1) is true! It wouldn't void the warranty to try recovering the data at your own risk.
I say at your own risk, because it is possible to corrupt the data even more.
Western Digital won't hold you responsible for that, nor will we recover the data.
However, we always encourage professional help if you have important data on your drive: http://goo.gl/lni1r5
And of course backups, they will save you from such unpleasant experience next time!

Since your Passport is faulty, I'd suggest contacting our tech support for assistance and RMA-ing your product.
The contacts: http://goo.gl/hPP1bc
How to RMA a product under warranty: http://goo.gl/JXX4IO

Hope this helps! Good luck!
SuperSoph_WD
 
Upvote 1 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom