Hello all! I tried searching for the problem I am experiencing, but no luck.
Basically, I am the unofficial "IT" for my business. We have professional IT, but they are contracted to provide server backups, email, and they are our ISP. I am kind of the IT "handyman" at my business (I have 6 month experience as helpdesk technician).
One of our employees rushed me to her laptop to find this problem
When I hover my mouse of "switch user" and the 'ease of use" button, it changes appearance (becomes slightly brighter) as expected. The background is also black, not the default blue(?) theme of Windows.
Clicking them does nothing.
There is only one user on the computer and it is not appearing (as shown in image).
I had to restart the computer (hold power 6 seconds) to get out of the screen.
Any advice on what is causing this? Her computer has other quirks that led me to recommend reinstalling windows, but my boss is afraid to do this without consulting their IT.
She uses microsoft office, internet, FTP, and email. So I do not see what the issue with reinstalling Windows - assuming I backup all her files on external or something.
Thanks in advance all!
Basically, I am the unofficial "IT" for my business. We have professional IT, but they are contracted to provide server backups, email, and they are our ISP. I am kind of the IT "handyman" at my business (I have 6 month experience as helpdesk technician).
One of our employees rushed me to her laptop to find this problem
When I hover my mouse of "switch user" and the 'ease of use" button, it changes appearance (becomes slightly brighter) as expected. The background is also black, not the default blue(?) theme of Windows.
Clicking them does nothing.
There is only one user on the computer and it is not appearing (as shown in image).
I had to restart the computer (hold power 6 seconds) to get out of the screen.
Any advice on what is causing this? Her computer has other quirks that led me to recommend reinstalling windows, but my boss is afraid to do this without consulting their IT.
She uses microsoft office, internet, FTP, and email. So I do not see what the issue with reinstalling Windows - assuming I backup all her files on external or something.
Thanks in advance all!
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