Second hard drive spinning, not recognized

monicker · Nov 24, 2014

Earlier today, my second hard drive 3TB seagate (two partitions) was working fine, but later once I tried browsing it it gave me a standard "this folder is either corrupted or..." yadda yadda. i tried to checkdisk it to no success, and I ended up restarting to see what would happen

Now its not being recognized by windows or any other external programs I've been recommended such as FileRecovery, TestDisk, Recuva, etc. The Seagate programs that came with it do not recognize it either.

I'm unable to get into my BIOS to check if it recognizes it; that's always been an issue I never managed to get figured out, but it's unrelated.

Any chance I can do something about this?

I can feel the drive spinning and it's definitely hot.

I've tried unplugging it, replugging it and switching ports.

scout_03 · Nov 24, 2014

do you have a usb drive external case that you could put it in for test and i will unplug it from the system and let it cool down after that retry using another power cable from psu .

D_Know_WD · Nov 25, 2014

Hi there monicker,

My suggestion would be to start with switching the cables(power and data). If this does not help, you can try the drive on another computer.
After the recovery programs are not recognizing there drive, there is a chance that it may be dead.

Cheers,
D_Know_WD

Stingerxxx · Nov 25, 2014

I agree with the former answers, trying an external medium and/or swapping some cables around would be my 1st step, to rule out the possibility of a hardware malfunction that is other then the HDD itself. From my own experience with drives, I'd have to say it sounds like the drive may be starting to go, if it hasn't already gotten to the point where it cannot be accessed. Seeing as you've already tried Recuva and Test Disk, it goes a ways towards eliminating OS or driver issues. I assume you used Linux to pursue Test Disk, as that's the only way I personally know. If Linux doesn't recognize the drive and Windows doesn't recognize the drive, but the drive is getting power, it may be that you either have a bad circuit board, a bad connector (on the HDD itself) or a bad head/head assembly. These things are replaceable, but not without risk and a decent bit of time spent. If you're the type to tinker it'd be worth looking into what it would take to properly diagnose the cause of this, and then what it would take to solve that. First and foremost, however, I'd look into a possible warranty claim. It being a 3TB drive tells me it can't be that old. 3 TB's of storage hasn't been in the consumer market for so long as to rule out a warranty. It could be that you can simply send the disk back to the manufacturer, they'll recover the data and put it on a new/refurbished drive, and send that back to you.

Seagate's warranty information can be found at http://support.seagate.com/customer/en-US/warranty_validation.jsp

Just gotta have the serial and model numbers handy and that'll tell you if you are still covered.

D_Know_WD · Nov 25, 2014

Just keep in mind that most probably the data recovery is not covered under this limited warranty. So, you should try the above mentioned steps before RMA-ing the drive or using data recovery services.

Cheers,
D_Know_WD

fzabkar · Nov 27, 2014

Seagate's drive have a serial diagnostic port.

Here are just two examples of common problems:

http://forum.hddguru.com/viewtopic.php?t=25981&p=207305#p207305
http://forum.hddguru.com/viewtopic.php?t=29264&p=207307#p207307

Notice the "InitiateMarkPendingReallocateRequest" messages. This is indicative of bad sectors.

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Second hard drive spinning, not recognized

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