R9 280X cards flickering, can i ask for replacement nvidia on a same range?

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karlis1993

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all 3 sapphire tri-x r9 280x are flickering. manufacturer suggested to downlock, but thats ridicilous, so i will loose power i was paying for.

i have tried everything, even buying a second motherboard to try out. after few minutes of gaming, i am facing triangles and artifacts all around the screen, on crossfire and single setup the same. i have tried bios update on gpus, nothing helped.



1) are my costumers rights include asking for full money refund or swap to same price range nvidia card?

2) can i ask to swap all 3 cards, whichs costs 900euros to swap to one single 900euros nvidia card?

3) is it possible to ask for full money refund, if cards were bought in early 2014.?

4) if so.. when i bought these cards, each of them was at 291euros. now they are 219euros. do they have to pay me refund at the first cost or the latest?

i am tired of these amd issues i am facing..
 
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Moonstick2
The legal rights depend which country you're in, which you haven't said.

In the UK (and since you mention Euros, I'm guessing you're not UK) if I bought a 290X card that turned out to be defective and I found this out very quickly, I'd be entitled to demand a full refund, or if I choose to, an identical replacement. I would not be entitled to demand a different card.

If it took a while to discover the fault, then the seller must either replace or repair the item if it's less than six months, unless they can prove it wasn't faulty when I bought it. (If it's more than six months they only have to repair/replace if I can prove it was faulty when I received it.) If the repair/replacement is unsatisfactory, then I'm entitled to a refund...
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karlis1993

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at the moment they are somewhere in germany, already shipped. i am waiting for an answer.

so, there are no possiblities to have a swap to another manufacturers nvidia card?
i have read, lot of people who rma`d these cards, have got back the same artifacts and flickering. there is no solution, just to keep using this card as it is with all the flickering included. unstable factory cloks leads to unstable = flickering = card. so, it leads that i am paying for unstably clocked factory card..
 
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karlis1993

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still my questions stays with no answers..
as i said, i am not considering these faulty cards ever seeing again. can anyone answer my questions on top?

(1) are my costumers rights include asking for full money refund or swap to same price range nvidia card?

2) can i ask to swap all 3 cards, whichs costs 900euros to swap to one single 900euros nvidia card?

3) is it possible to ask for full money refund, if cards were bought in early 2014.?

4) if so.. when i bought these cards, each of them was at 291euros. now they are 219euros. do they have to pay me refund at the first cost or the latest?)
 
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blacksheep123

blacksheep123

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1 you cannot ask for refund
2 you may ask to swap to nvidia but it depends on the sellers decision
 
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Moonstick2

Moonstick2

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The legal rights depend which country you're in, which you haven't said.

In the UK (and since you mention Euros, I'm guessing you're not UK) if I bought a 290X card that turned out to be defective and I found this out very quickly, I'd be entitled to demand a full refund, or if I choose to, an identical replacement. I would not be entitled to demand a different card.

If it took a while to discover the fault, then the seller must either replace or repair the item if it's less than six months, unless they can prove it wasn't faulty when I bought it. (If it's more than six months they only have to repair/replace if I can prove it was faulty when I received it.) If the repair/replacement is unsatisfactory, then I'm entitled to a refund.

If I get a refund, I'm entitled to the money I paid for it, not what it's worth now.

So to answer your questions, in the UK:
1) It's too late to demand a refund but you can demand that they repair or replace the cards. If they can't do this within a reasonable time, then you can demand a full refund. You can't demand an nVidia instead (but you can ask and they might agree).
2) Again you can ask, and they might agree, but you don't have the right to that.
3) Same as (1) - you can't now demand a refund until you've at least given them the chance to repair/replace the cards.
4) If they do end up refunding you, they have to pay the original cost.

(Also it's always important to know that the dispute is with the seller, not the manufacturer. If I buy a faulty Sapphire 280X from dodgytec.com it is dodgytec who must repair/replace it, they can't insist I go to Sapphire.

If you're not UK, you need to tell people which country you're in because that determines what your rights are.
 
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karlis1993

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as i am citizen of Latvia and bought this item from Germany, i guess, rules and rights could be a bit different. but still thank you, it was helpful. when i got an verdict from them, i will post here.
 
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Moonstick2

Moonstick2

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As a resident of an EU country purchasing from another EU country, http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm is relevant, which is an EU directive very similar to the UK Act I've referred to above. So it looks like you are entitled to insist that the seller repair or replace the cards free of charge (they have to pay all collection and shipping costs) and if they can't do that, you are entitled to a refund of what you paid for them.

With regard to replacement, your only entitlement would be to the exact same model, and in the same way their only choice for a replacement would be the exact same model - you can't insist on something different, and in the same way they can't insist that you take e.g. a 280X of a different make. Of course taking a different card as a replacement is an option if both you and they agree.

You can insist on a refund if the time taken to repair/replace is unreasonable. I was in a similar position some years back. Long story short: £200 card failed after seven months -> returned to retailer -> retailer needed five weeks to test/send card for repair -> card came back to me, still failed and no evidence of repair -> returned card to retailer demanding refund -> retailer insisted right to repair again -> told retailer they'd taken too long and gave 21 days before legal action (genuine threat since small claims in UK, so cheap and practical, no lawyer required) -> retailer still insisted they had right to repair -> told them thanks for the email, you've 14 days left -> retailer gave me full refund -> never used retailer again to this day.

It may be your retailer is more helpful, although their suggestion to downclock is as ridiculous as a car dealer thinking it's okay to tell someone with a new car that has a faulty gearbox just not to use fifth gear. They may very well insist on trying to replace the cards and if so you'll have to at least try the replacements, but make clear if they develop faults too that you'll be expecting a full refund. If they offer non-Sapphire 280X replacements you don't have to take them.
 
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karlis1993

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thanks a lot mate!
so i guess, i only have to hope, they will be friendly to offer me a different card.
funny thing why i am hoping for money refund or replacement to nvidia, is because i am 100% sure i will get flickering card again because of highest failure rate of r9 cards. and i really dont have that much time to wait for shipping, testing, shipping, testing. this procedure takes a real pain-in-the-ass time. so i am not taking it fair that i have to wait for card which could be faulty again and they dont even offer me a better deal.
all i got is time, so cards are in their store at the moment. its matter of time, when they will contact me, so i will keep this thread updated,as i know, lot of people are struggling with their r9 280x`s. i hope i will help others to make a good decisions. thanks again mate, thats was an info i was waiting for.
 
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Moonstick2

Moonstick2

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You're welcome.

I was considering a 280X but heard about the artifact issues, so I stayed away.

If you gather up as much evidence as you can about how widespread these issues are and present it to the retailer with your concerns, they might agree and come to some arrangement. From their point of view it's better to keep your money, give you a different card and keep you happy as a possibly returning customer than end up having to refund you and you spending that money elsewhere. And a customer who spends €900 on graphics cards alone is a customer worth keeping.

Unfortunately though they are entitled to have the card tested in the first place so you'll have to live with that, but it really shouldn't take them any more than a month.
 
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blacksheep123

blacksheep123

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i have a 20x.. never had artifacting issues in my life
 
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Moonstick2

Moonstick2

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I daresay there's plenty of 280Xs out there that have given no trouble. But there seem to have been a lot that have. Maybe I was just looking for an excuse to get a 290 instead.

Point is, the OP has three 280Xs from one vendor that all have the same issue. Either the OP is extremely unlucky, it's some kind of driver issue that hasn't been identified or has proved impossible to resolve, the model the OP purchased has a higher-than-is-reasonable failure rate, or it's something the OP did. If I were in the OP's shoes, I'd probably be quite wary of any replacements unless the retailer could explain what was wrong with the previous three and why the replacements won't suffer the same thing.

As the OP mentioned buying these early in the year, it suggests it took some months before anything went wrong. That would mean months of using the replacements wondering whether he'll have to go through it all again.

With everything the OP said in their opening post, I'd be inclined to put this down as temperature related damage. It might be that the OP's airflow is poor, or it might be that the card cooling design isn't up to scratch, especially when running three in close proximity. All comes down to the same thing - without knowing why three particular 280X cards started showing defects at around the same time, I wouldn't be inclined to take three more of the same and just hope that they'll all be okay.
 
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