Problems detecting HDDs 4TB WD Green

bossman111

Reputable
Sep 27, 2014
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4,530
Hi There,

I have not been able to detect my 2x 4TB HDDs on my pc.
I see them in my bios and in device manager but they do not show up in disk management even after re-scanning my drives in disk management.
I have tried to uninstall from device manager and rescan for hardware changes but whenever I uninstall, a 4TB HDD it says I need to restart to complete the uninstallation. If I do not restart and instead choose to scan for hardware changes, it does NOT come back... Only when i restart does it show back up.
I have tried disk management, but no matter what I do the drives do not show up in disk management and I have tried to re-scan the drives to get them to show up but to no avail. However my main bootable drive does have 2 partitions for some reasons.
I have tried reattaching the cables for the HDD's to different SATA ports....The only thing I haven't tried is to put it into the SATA Express.......
Also I have tried to boot from the HDD's with windows 8.1 cd in the drive, but all it does is show the light blue windows logo on a black screen with the loading and symbol and take me directly to recovery options......
All the cables are connected correctly and securely........

Don't know what else to do..... as the drives do show up in both the BIOS correctly and the Device Manager.....
Oh one last thing, in the Device Manager on the HDDs' properties whenever I click on the Volumes Tab and then Click populate, it gives the error saying "Volume information for the disk cannot be found"

If anyone has any suggestions as to how to fix this problem I'm all ears....

PC Specs:
Ram:
Crucial Ballistix Sport 16GB Kit (4GBx4) DDR4 2400 MT/s (PC4-19200) CL16 SR x8 Unbuffered DIMM 288-Pin Memory

Optical Drive:
ASUS BW-12B1ST/BLK/G/AS 12X Blu-ray Internal Burner Drive with Disc Encryption

Case:
Cooler Master HAF X - Full Tower Computer Case with High Airflow Windowed Side Panel and USB 3.0

CPU:
Intel Core i7-5960X Haswell-E 8-Core 3.0GHz LGA 2011-v3 140W Desktop Processor

MotherBoard:
ASUS RAMPAGE V EXTREME, Extended ATX x99 Motherboard , LGA 2011-V3 Socket, DDR4 3300Mhz+(OC)

CPU Cooler:
Noctua NH-D15

Hardrives:
2 x Western Digital 4 TB Green SATA III 5400 RPM 64 MB Cache Bulk/OEM (Storage)
1 x Intel SSD DC P3700 Series SSDPEDMD400G401 (400GB, 1/2 Height PCIe 3.0, 20nm, MLC) (For installing games/programs/OS)

GPU:
2 x GTX 980 Geforce Gigabyte G1 Windforce

Power Supply:
EVGA Supernova 1000

Monitor:
Samsung 28-Inch Ultra High Definition LED Monitor
 
Solution
Hey there, bossman111!

I'm truly sorry to hear about your WD Green drive! :(
Have you tried swapping the SATA ports maybe and plugging the problematic WD Green in a different one?
I'd suggest to test the drive using Data LifeGuard Diagnostics:
http://support.wdc.com/product/download.asp?groupid=810
It will test the HDD and provide you with detailed info on its health and status.

Another thing worth trying is to allocate your drive:
Start -> Administration -> Computer administration -> Storage -> find your drive -> allocate it
[Source: http://www.tomshardware.co.uk/answers/id-2212000/bios-sees-green-hard-drive-disk-management.html]

Keep me posted! Hope this helps you!
SuperSoph_WD
Hey there, bossman111!

I'm truly sorry to hear about your WD Green drive! :(
Have you tried swapping the SATA ports maybe and plugging the problematic WD Green in a different one?
I'd suggest to test the drive using Data LifeGuard Diagnostics:
http://support.wdc.com/product/download.asp?groupid=810
It will test the HDD and provide you with detailed info on its health and status.

Another thing worth trying is to allocate your drive:
Start -> Administration -> Computer administration -> Storage -> find your drive -> allocate it
[Source: http://www.tomshardware.co.uk/answers/id-2212000/bios-sees-green-hard-drive-disk-management.html]

Keep me posted! Hope this helps you!
SuperSoph_WD
 
Solution