Graphics card issues R9 290x

Alexander Hansen

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Aug 19, 2014
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ok. so i have had the r9 290x gpu for a little while and since day one i have been having some trouble.

the issues are that whenever i play some games i get a black screen and i cant do anything, though the audio is still running. after a while the picture will come back but every application will have crashed. the games are: Titanfall, Battlefield 4, some Unity games, and DayZ. Many other applications have also crashed, like premiere pro, photoshop and many more games.

I also have bluescreens ALL pointing to atikmpag.sys. i have the latest official drivers. i have tested the beta ones to no avail. i have reinstalled my OS and drivers multiple times still there. though the bluescreen is relatively rare towards the blackscreen.

I have recently found a program, MemtestCl and i have ran a few tests. in one of the tests (1024mb tested, 50 iterations) it came up with 155776 errors, all of them in the random blocks section. it failed 48/50 iterations. now, i am not sure if it is just a false positive, or if it is true. i dont want to rma the card if there is nothing wrong with it. the card is not running any overclocks. the only change setting is the fan speed and max temperature of the card, witch i changed recently to see if the issues goes away.

My specs are:
PSU: 750w corsair psu
GPU: Sapphire Radeon R9 290x
Motherboard: ASUS P6T
Processor: I7 920 2.4 GHZ Quad core with hyperthreading.
6 GB of ram in three sticks.
OS: Windows 7 64x version.

should there be need for any more information, just ask and i will attempt to provide.

In advance, Thanks.
-Alexander
 
Solution

Alexander Hansen

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Aug 19, 2014
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Done this a lot of times already. cleaned everything and reinstalled it all. it has never worked. i have installed all drivers, latest ones and beta ones
 


atikmpag.sys is a driver issue... it should be fixed with the above solution
 

Alexander Hansen

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Aug 19, 2014
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I understand. but the bluescreens are as i said relatively rare to my main problem the black screens. i have as you said reinstalled the drivers in the way specified by you. the black screens still occur
 


can you send a picture?
 

Alexander Hansen

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Aug 19, 2014
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I havent managed to capture of one yet. by the time my phone is in the camera the bsod is gone. and as i said they are rare so i dont know when they will be there.
 


does the black screen have horizontal or vertical lines in it?
 

Alexander Hansen

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Aug 19, 2014
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No, i play the game. then the whole computer freezes, it doesent take any input although sound is still running. From there if i wait for a few minutes it comes back, but every application has crashed. i suspect ram errors therefore i ran memtestcl and it came up with 155776 errors in the random block section
 

RobCherry

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May 18, 2014
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i had the same problems with a r9 290 tri-x. i ended up installing and un-installing the drivers dozens of times before it solved its self, it is most defiantly a driver issue tho as i had the exact same issues and eventually mine was resolved once the driver had been installed for about the 30th time!! whatever you do, do not install the beta drivers, theres do not work well at all with the 290 and the 290x!!
 


thats an alarming number of errors :(
 

Alexander Hansen

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Aug 19, 2014
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yes and rhat is why i wonder if the card is broken or not. i am not sure because all the errors are in the random blocks section, so i am not sure if all the errors are just false positives.
 


ever thought of claiming warranty?
 

Alexander Hansen

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Aug 19, 2014
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you mean RMA'ing the card? or is there some other process i have not heard about?
 


yes the RMA
 
Solution

Alexander Hansen

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Aug 19, 2014
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Will do. thanks :)
 

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