XFX Radeon HD 7870 won't work

Redhog

Reputable
Nov 30, 2014
1
0
4,510
Hi.
I have an AMD XFX Radeon HD 7870 double dissipation that worked fine in my computer until one day I was playing skyrim and my screen went black, and I did a hard restart.(Holding the power button.) Then it booted with bios fine and the windows loading screen, Once it was done with the windows loading screen the screen went black and lines of gibberish appeared. I started in safe mode and it worked, and it only works in normal mode if my driver is disabled. I have win 8.1 64 bit. I have also uninstalled and re-installed the driver, but every time the Amd install manager gets to "Installing Display Driver" it black screens with gibberish. Please help if you can!

Black screen with gibberish: http://imgur.com/cELcPzH
 
Solution
Hello Redhog. We're sorry you are having issues with your card. The crashing issue sounds temperature related. extended use eventually causes it to overheat, then subsequent restarts lead to further issues in a shorter span of time on the same session.

The driver issue sounds like you may have a 3rd party software interfereing with your installation. Are you installing as administrator or trying to install over antivirus or malware protection? Please let us know if you haven't solved this issue already. Email support@xfxforce.com or open a ticket at xfxsupport.com. Thank you

XFX_Support

Distinguished
Hello Redhog. We're sorry you are having issues with your card. The crashing issue sounds temperature related. extended use eventually causes it to overheat, then subsequent restarts lead to further issues in a shorter span of time on the same session.

The driver issue sounds like you may have a 3rd party software interfereing with your installation. Are you installing as administrator or trying to install over antivirus or malware protection? Please let us know if you haven't solved this issue already. Email support@xfxforce.com or open a ticket at xfxsupport.com. Thank you
 
Solution