Freezes and BSOD at random time

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Petrus F

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I have problems with my PC. While I am playing game (mostly Dota2 or some game with higher graphic) my PC freezes at random moment. If I wait around 3-4 mins it may unfreeze but in most cases after 3-4 mins it shows a BSOD so I have to use the reset button to restart the PC. At first I thought that it is Nvidia driver problem. I updated it to the newest (clean install) but it didnt help. I bought a new graphic card and the first 2-3 days it didnt make any problems (maybe I was just lucky those days) and then it started to do the same. Then I saw that on hardware monitor it showed about 9.5 V where should be shown 12 V, so I changed the power supply unit. After changing PSU - no changes. There are still problems and on hardware monitor it still shows 9.5V. Also I want to say that I tested my pc with my friend's RAM, but it still does the same. It freezes.
Any help or suggestion?
Thank You.

P.S. My PC is about 6-7 years old
I forgot to say that sometimes it gets stucked on starting windows. It says starting windows and cant start.
EDIT: Also I want to say that I tested my PSU with instrument and I saw that it is not faulty
image.png
 
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capt_taco
IDE Port 2? Those are the 40-pin ports for very old hard drives and optical drives that used the wide ribbon-style cables. SATA replaced that. A lot of machines from the late 2000s had IDE as a legacy feature so you could hook up an old drive if you wanted to, but by then SATA was the standard and I'd bet that the drives your system is actually using would be SATA-based.

At any rate, it would be a good idea to update your motherboard drivers (or reinstall if they are already up-to-date) and see if that solves anything.

If not, another possible solution would be to see if you can disable the IDE controller, if it can be done separately from the SATA controller and all your current drives are SATA.

(by the way, IDE, ATA and PATA are...
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ronintexas

ronintexas

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It is concerning that your 12V rail is 9.6V (it should be within 10% of the rated power), but since two different power supplies have given you the same result, I would be concerned that the issue may be not the PSU.

Have you been monitoring the temperatures of the computer?

Does the Windows logs indicate a shutdown for heat related issues or generic power issues?
 
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Petrus F

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Yes, the PSU is not the problem, I tested it with instrument and it is OK. I have been monitoring temps and I think that they are ok, the CPu temp doesnt go above 61C and the GPU doesnt go above 70C. But also I saw that when my case is open my PC doesnt get freezed that often, and that makes me think that there is some heat issue. But how can it appear from nowhere?
 
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ronintexas

ronintexas

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When the system is under load (i.e. playing a game will put a load on the CPU/GPU), temps will rise quickly. By leaving the case open, you are allowing more air to circulate. I would check the fans, make sure they are all spinning properly (and not making loud noises), if dust is present, blow it out with canned air. Make sure that all fan openings are not obstructed.
 
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Petrus F

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Now I checked the logs and I saw that there are a lot of critical errors - kernel power:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.(I think that they are here because when my PC freezes I press the reset button on my PC to restart it)


and there are alot of errors-atapi:
The driver detected a controller error on \Device\Ide\IdePort2.


there are a few errors-nvlddmkm:
The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video5
Graphics Exception: Const out of Bound


some PNRPSvc:
The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

a lot of Service Control Manager :
The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535


 
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Petrus F

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I am cleaning the case every month with compressor, it is very clean. And I wanted to say that the highest temperature I recorded while ingame was 70 C on the GPU and 60C on the CPU. Also I saw that the PC freezes not always at high temp, it freezes completely randomly. But I also saw that when I put the GPU fans on higher percentage it doesnt freeze very frequently. and if I dont, the GPU has low temp but still PC freezes
 
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capt_taco

capt_taco

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Yeah, the fact that two different PSUs would give voltage readings so far out of spec is more indicative that the software is not reading it properly than a problem with the units themselves. Good thing you checked it physically.

The first thing I think of hearing those symptoms is not a power or heat issue - those would generally cause the system to turn all the way off suddenly, not hang and resume or hang and then later BSOD.

First guess would be instability, usually the RAM ... the fact that you have 3 GB indicates a mismatched set of probably four sticks, and those kinds of things can happen. But you said you also tried a different set and the problem persisted. Do you have the specs of both sets? And when you tested it with your friend's RAM, was it two sticks or four?

A less common cause could be that one of the slots themselves is failing, but rule out the RAM first. Running memtest86+ would be a good idea.

One last thing, have you ever done a clean reinstall of your operating system? 6 or 7 years is a long time for the machine to develop "Windows rot" and it could be a tangle of software, drivers, old registry entries, etc., that is tripping all over itself. If the above doesn't fix it, consider wiping it and doing a fresh install.



 
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Petrus F

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1.I replaced the thermal paste on the CPU, but my GPU is new-1 year old- I changed it because the old one stopped working.
2.I have run the memtest for many times and no errors found
3. I tested with only 1 stick of 2 GB ram from a friend, also I tested the both RAM slots so it is not RAM issue
 
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capt_taco

capt_taco

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IDE Port 2? Those are the 40-pin ports for very old hard drives and optical drives that used the wide ribbon-style cables. SATA replaced that. A lot of machines from the late 2000s had IDE as a legacy feature so you could hook up an old drive if you wanted to, but by then SATA was the standard and I'd bet that the drives your system is actually using would be SATA-based.

At any rate, it would be a good idea to update your motherboard drivers (or reinstall if they are already up-to-date) and see if that solves anything.

If not, another possible solution would be to see if you can disable the IDE controller, if it can be done separately from the SATA controller and all your current drives are SATA.

(by the way, IDE, ATA and PATA are all used to describe the old 40-pin port, so for the purposes of this problem, consider them interchangeable. SATA is for Serial ATA, which looks like the last one on your list.)
 
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