Installed new RAM, now computer keeps restarting

MethodMan008

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Mar 12, 2014
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Hello good duders,

So I have been upgrading my PC lately to get something to last me quite a few years as far as gaming goes.

Here is my current set up:

Motherboard: MSI Z97-GD65 Gaming
RAM: Kingston HyperX FURY 16GB Kit (2x8GB) 1866MHz DDR3
Storage: Western Digital WD Blue WD10EZEX 1TB HDD 64MB Cache + Samsung 830 128GB SSD
GPU: EVGA GeForce GTX 970
CPU: Intel Core i7-4790K Haswell Quad-Core 4.0GHz
Case: R4 Fractal Silent
PSU: XFX TS Series P1550SXXB9 550W
OS: Windows 8.1

I upgraded my motherboard, GPU, and CPU all within the last few months and everything has been working fine, but yesterday I upgraded my RAM to that new HyperX stuff and now my computer is having some issues. I run into bluescreens somewhat often now, and the error is always "WHEA Uncorrectable Error". What do you guys think could be causing that? Could seating the ram incorrectly cause that? The ram appears to be installed correctly, and it reads out right in DXDIAG but I can always make mistakes. Is it possible a 550W PSU is not enough for everything I have now?

I have a couple things I want to try... I want to reset my BIOS, but something changes and now my mechanical keyboard won't power up until I get to the Windows 8.1 sign in screen, so I can't even access the bios screen.. So I guess I want to unhook that lithium ion battery and see if that fixes anything.

I also want to put back in my old RAM and see if that fixes the issue (logically it should, but I want to be sure).. Say putting the old ram back into my computer does fix the issue, do you think that would mean my PSU can't handle the RAM upgrade (is that even a thing?) or that maybe the RAM arrived DOA to some extent.

Anyhow, please advise me.

Thanks duders!
 
Solution
Yes, the lithium ion battery and both 8 GB sticks. I use a similar kit on a Z97 system, so the RAMs are compatible. Install them in slots 2 and 4. Test a while using the onboard graphics.
Hi, Did you adjust some settings related to memory while using the old RAMs?
I suggest clearing the CMOS (unplug the power cord and remove the CMOS battery for a minute).
Then install both RAMs and do some memory tests. Use the onboard graphics while testing (remove graphics card).

 

MethodMan008

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Mar 12, 2014
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Thanks for the quick response Alexolu.

I went into the BIOS settings to alter my RAM speeds when I put new RAM in, but the motherboard auto detected that they were 1866mhz so it was already set to the correct speed.

I'm pretty confident with most computer parts other than motherboards and CPUs.. Is the CMOS battery the lithium ion battery on the motherboard?

Also, when you say install b oth RAMs and do some memory tests, do you mean both 8gb sticks? My old set up RAM with 8GB (2x4GB).

Thanks!
 

MethodMan008

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Mar 12, 2014
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My CPU fan (Hyper 212 Evo) blocks the first of four RAM slots, so I have my two 8gb sticks currently slotted in Slot #2 and Slot #4.

Reseating the memory just means taking it out and putting it back in, right? I have not tried that yet.

I have also not yet tried only putting one of my 8GB sticks in and running my computer for awhile.

Are those things I should try when I get home?

 

MethodMan008

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Mar 12, 2014
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Cool, thanks duders. I'll test all that when I get home and post my results.
 

MethodMan008

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Mar 12, 2014
15
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4,510
Popped out the CMOS battery for a minute, replaced it, and then reseated the ram.. Thanks so much guys. 30 minutes in and no random restarts so I think we are all good.

Big thanks to the Tomshardware community in general. You all are so helpful and polite.