Need help regarding to diagnose whether my western digital 2tb passport external hdd physically damaged or not?

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rockkpar

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Dec 9, 2014
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Hello friends,
Rockky here.I need help regarding my 2 tb external harddrive (western digital my passport) is physically damaged or not?The problem is when I plug in my hardrive,It shows error "FORMAT THE HARDDRIVE" .Is there any process or software to know whether my harddrive is damaged or not? Please friends reply soon.
 
Solution
D_Know_WD
Hi there rockkpar,

Most probably the partitions of the drive are corrupted. This usually happens when the plug is pulled before the drive's cache got cleared. In case you need the data, you will have to use a partition recovery software(I can't really recommend you a specific one). Keep in mind not to overwrite the drive. If you don't need the data, you can just format it and after that test it with WD's Data Lifeguard Diagnostic tool. The results will show you the overall health status of the drive.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=pNL74l

Cheers,
D_Know_WD
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D_Know_WD

D_Know_WD

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Jul 30, 2014
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Hi there rockkpar,

Most probably the partitions of the drive are corrupted. This usually happens when the plug is pulled before the drive's cache got cleared. In case you need the data, you will have to use a partition recovery software(I can't really recommend you a specific one). Keep in mind not to overwrite the drive. If you don't need the data, you can just format it and after that test it with WD's Data Lifeguard Diagnostic tool. The results will show you the overall health status of the drive.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=pNL74l

Cheers,
D_Know_WD
 
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rockkpar

Reputable
Dec 9, 2014
2
0
4,510
hey D_Know_WD,
Thanks for your valuable reply,you advised to use that to diagnose the health of the hard drive,will it show me the if there is physical damage?
another question is that I got "Format the harddrive error" is there any possibility that due to physical damage it shows this error?
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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The tool I have provided link to should show you if there is something wrong. If there is something physically wrong with the drive, it should be somehow shown in the S.M.A.R.T results(and I guess the test will fail). As I already mentioned, the HDD is prompting format as there is most probably something wrong with the partition. Do you safely eject the device? Such data/partition corruption may be caused by just pulling out the USB cable without safely ejecting.
Is there something unusual around the drive(except for the format prompt) which makes you think it is a physical issue(like weird sounds).

D_Know_WD
 
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