video card/driver crashes and slowness

Nermel · Dec 14, 2014

Hi there. I built my PC about 6 months ago and have not had any major problems until a few days ago (12/10/14). After shutting my system down and going to sleep I ran into some major issues. I woke up turned on my system, windows booted like normal but after about 10 seconds everything locked up and both of my monitors went black then said no signal. After a few seconds they each turned a different shade of blue with and odd texture. I held the power button down in order to reboot, after which the problem occurred again. I did some brief problem solving on various forums and decided to re install my video card driver. So after re installing the video card driver I'm still presented with the same issue. Sometimes I am able to load and stay in windows without having to force shutdown however it takes about 4 tries to get it to work. I have tried countless times to re install the driver thinking maybe it was a bad install. I've used the driver wiper tool in order to make sure everything is removed. I've tried to re seat my video card on my motherboard. I've tried re-installing windows, nothing has worked so far. Other problems exist as well. The UAC prompt used to take about 1 second to pop up and now takes 20. Using control alt delete used to instantly show me the menu to access the task manager. Upon receiving or dialing a call in skype everything freezes and i have no way to do anything and have to force shutdown. When I play full screen games alt tabbing now takes 20+ seconds rather than being instant.

System specs:
CPU: Intel Core i7 3770@3.4 GHZ
Motherboard: ASUS p8z77-v
Memory: 16GB DDR3
GPU: Gigabyte R9 280X GDDR5-3GB

I can attach my dxdiag and MSinfo results if that would help as well. Thank you in advance!

Vzor · Dec 14, 2014

The main chip may have pulled up off of its solder pad. I would wait for other people to answer your question and exhaust every option before trying this, but putting it in the oven reflows the solder. Look up the time and temp before giving it a shot. You will also have to remove most of the plastic beforehand. Before you try that, did you use a good thermal paste and apply it properly?

Nermel · Dec 14, 2014

Vzor :

Thanks for the reply. I definitely could have done a better job with the thermal paste application. I will redo that.

junkeymonkey · Dec 14, 2014

you may look and see if this update installed and it needs to be uninstalled if it has

http://www.infoworld.com/article/2858014/operating-systems/botched-kb-3004394-triggers-uacs-diagnostic-tool-error-0x8000706f7-amd-catalyst-driver-fail-defende.html

Nermel · Dec 14, 2014

junkeymonkey :

Looked to see if i still had this update installed as i thought I had removed it. It is not currently installed on my PC. Thank you for the reply.

Nermel · Dec 15, 2014

Issue still persists. Really don't know what to do

Nermel · Dec 15, 2014

A new symptom has presented itself. Sometimes when powering on my USB 3.0 mouse and keyboard don't turn on but my other usb 2.0 devices will. Switching the ports on my mobo give my keyboard and mouse power. Don't know if this matters but thought i would include it.

junkeymonkey · Dec 15, 2014

when you do a clean install of windows just load the chipset drivers. intel usb3, -- then the audio- then the lan - don't load all that junk stuff from asus and who ever. just what the board needs that's it .. if it got a secondary sata controller on it don't load its drivers windows will pick it up fine

also if you use the vid card don't load the intel graphics driver for the chip

Vzor · Dec 15, 2014

junkeymonkey :

It shows 0 symptoms of being a driver issue. Driver issues aren't intermittent. It was an overheating issue that pulled up a solder pad (probably). Your graphics card is probably junk now but there is a way to fix it, though it is not the safest thing to do. This is a video on how to do it /watch?v=DmzGnjJNZrM , Again I would suggest exhausting all other alternatives first. I have only done this once and it fixed my issue. Just make sure when you put your heatsink back on you put on new thermal paste. Also make sure you put the heatsink back on before trying to turn your comp on.

Nermel · Dec 15, 2014

I'm incredibly nervous about re-flowing the solder.

junkeymonkey · Dec 15, 2014

if it got hot enugh to melt solder that thing is a goner I don't know what hes getting at with all that - that equals a major melt down ... and pretty far fetched in my book

junkeymonkey · Dec 15, 2014

try these 2 things and see if errors come up

http://support.microsoft.com/KB/929833

http://support.microsoft.com/kb/2641432

Nermel · Dec 15, 2014

Another thing that makes me think its mroe of a drover issue is that none of the problems exist if i boot in safe mode

Nermel · Dec 15, 2014

is it safe to do http://support.microsoft.com/kb/2641432 on an SSD?

junkeymonkey · Dec 16, 2014

now that I don't know - never used a ssd - the ssd manufacture may have a tool of theres to run to do them things ???

ssd are nice but i'll stick with a good old WD platter ..

if it works fine I safe mode you may have to start removing drivers until you find the one that's not loading or what ever

or you can try a start up repair ??
http://windows.microsoft.com/en-us/windows7/products/features/startup-repair

seeing you had this happen right after coming out of a low power state [sleep] I don't do that - if I'm away or done using a computer I turn it off .. too many things seem to go wrong when your back is turned ...

Nermel · Dec 17, 2014

additionally at some points if i open multiple tabs on chrome the system will freeze as well and i have to force shutdown

junkeymonkey · Dec 17, 2014

google --'' chrome is a resource hog'' -- and read up [also Skype]

Nermel · Dec 17, 2014

so what do they hog then thats making me crash?

junkeymonkey · Dec 17, 2014

well lets say its sucking up all your memory and now the game or what ever needs to use some of that memory and chrome don't release any for it to run... well crash

Nermel · Dec 17, 2014

would that really crash my video card tho? and if thats the case is it my RAM that is the issue or is it my video card?

junkeymonkey · Dec 18, 2014

no what it means if its the case chrome is hoggig things up and not letting other stuff use the resources they need to work

junkeymonkey · Dec 18, 2014

try this -- go hrer and get your driver pulled up than with the Manually Select Your Driver thing .. then when the page is up go to release notes and read up on the install/uninstall part to be sure its done right .. then remove your cards driver and reboot to be sure its now on the windows standard vga driver as it now should be .. if so shut down discharge the computer remove the card and wipe the golden fingers of the card clean then reinstall the card [ I like to put it in the slot 2 or 3 times to insure it ''scratches '' in good contact with the slot] then restart back to desktop and reinstall the driver from a file you put it in on your desktop .. and then see how it goes after that

http://support.amd.com/en-us/download

you may also try a older driver like 13.12 to see how it works out ??

Nermel · Dec 20, 2014

So I've tried older drivers and none seem to make any difference. I've tried re slotting the gpu multiple times, I've tried under clocking, I've tried increasing the power limit. Nothing has worked. All of the symptoms still persist. I can't help but feel that this is an OS side issue since iI had no problems until the latest patch Tuesday (12/9/14). Windows no longer seems to freeze 10 seconds after launching sometimes however, so that is an improvement. But the card will still carsh me to black screen randomly. Never when playing a game on ultra only when having been tabbed out for 30 seconds trying to change a song on youtube. The UAC, ctrl-alt-del menu, and alt tabbing from full screen games is still agonizingly slow as well. I've run probably 25+ virus scans with several different programs in both regular boot and safe mode with 0 results. None of the issues exist at all while in safemode. I really want to fix this problem but no one seems to actually know the cause.

junkeymonkey · Dec 20, 2014

check for errors

try this

http://support.microsoft.com/KB/929833

then this
https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12

Nermel · Dec 20, 2014

I've done both of those multiple times with no errors

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