Help please on my System crashing - tried everything? :(

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Dan The IT Man

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Mar 1, 2014
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Hi there, I have recently experienced my system locking up and crashing, no warnings are given. It does not blue screen or beep in any way it just freezes whatever I'm doing, most of the time when gaming but it has done it while browsing the web.

It first started locking up after a few power cuts, so I bought a new 6 way surge protector and a new PSU since mine was old anyway. I also bought a new motherboard and GPU. The GPU was the first item I bought and it started locking up after this (unknown if it was the power cut "power surge" or if the problem lies with my GPU.

So the order in which I bought new components are: GPU > Mobo > PSU.
I believe all my drivers are up-to-date and are installed correctly, I have performed a Memtest and let it run for 2 hours with 8 rotations and it passed with no errors. I have also recently format my PC and I am totally baffled as to what is causing this.

My spec:
CPU: Intel Core i5 2500k 3.3Ghz
Mobo: ASUS P8 Z77-LX
GPU: Zotac Nvidia GTX 780Ti 3GB
RAM: 8GB (2x 4GB) 1333MHz
PSU: EVGA B2 750W Semi Modular
Storage:
Intel 240GB SSD
WD 2TB SATA
Seagate 500 GB SATA

Any help would be hugely appreciated as its so frustrating to not be able to diagnose this issue as I'm no stranger to working with and troubleshooting computers.

Thanks,
Dan
 
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RaDiKaL_

RaDiKaL_

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Apr 17, 2006
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Could be your HDD or even the SSD, the kind of lockups you're getting are usually when the HDD/SSD suddenly halts itself, not leaving chance to the OS to load the BSOD warning nor writing the dmp in the disk. Also with shortages the HDD is usually the most likely to get damaged (no idea if it applies as well to an SSD since I haven't used one yet).

Start by looking at your HDD/SSD status with SMART info with any software like AIDA64 or any other of your choice. Lets find out if there was any damage to your disks.
 
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Dan The IT Man

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Mar 1, 2014
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Thank you for the reply, I am looking at AIDA64 under the Storage tab and SMART, I see my 3 drives, what exactly am I looking for?
All of the Status says
OK: Always passes
OK: Value is normal

Do I need to initiate some sort of scan?
 
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RaDiKaL_

RaDiKaL_

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Apr 17, 2006
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26,960
Looks "ok" just like all of the status say, however you could test further with HD Tach or similar software (I think Seagate tools has a deep test for HDDs as well).

How are your temps btw? could be an overheating issue, monitor them with AIDA64 or HWMonitorPro (enable the log feature in either) could be the CPU, GPU or Northbridge heating up.
 
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Dan The IT Man

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Mar 1, 2014
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I ran a full Diagnostic with Intel's SSD Toolbox and my SSD came up with nothing. I'll do the same with my others by trying Seagate's tool.
My temps are fine, my CPU never goes above 52 on max load and my GPU is about the same with it being 50-52 on max load. According to HWmonitor, I always have it open on my 2nd monitor when I do things.

EDIT: Just to add, I left my PC on all night and it's been running for about 9 hours now (was downloading) and it is still running without a crash.
Currently running long HDD tests with Seagate tools as it passed the short tests.
 
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Dan The IT Man

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Mar 1, 2014
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About 75% into a Long Generic scan on the 2TB drive and it froze and I got my first Blue Screen. the 2TB may be the cause? Other HDD's passed.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80071AC028
BCP3: 00000000BE000000
BCP4: 0000000000800400
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121714-9110-01.dmp
C:\Users\Dan\AppData\Local\Temp\WER-16364-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
 
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