I'm getting a BSOD that seems to be related to Ntfs.sys & the kernel.. and I'm lost

quantazelle

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Dec 16, 2014
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I've been getting a BSOD every few hours, so I tried doing a checkdisk and it completed, but I'm still getting BSODs. All I can tell from BlueScreenView is that it's probably related to Ntfs.sys & the kernel ntoskrnl.exe.

Any clue on how I should go about resolving this?

Thanks in advance, guys.

Here's the dump file http://pastebin.com/PRX4PYMX
 
the bugcheck was in the file system, a bad kernel handle. I would think it would be caused by a scanner butit could also be the defrag program you are using. I can not tell without setting debug flags.


-install the intel chipset drivers directly from intel.
-update your motherboard drivers from your motherboard website, or find the various updates from the vendors

you have two virus scanners, I would remove the old one listed below.
note: you have panda security installed. (be sure to update your ethernet drivers also)

you are running a 2011 version of superantispyware, you should remove it
C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS Thu Jul 21 16:03:00 2011
C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS Tue Jul 12 14:00:01 2011

your usb 3.0 drivers are from 2011, you need to update them.

i would remove your 3rd party defrag tool:
\SystemRoot\System32\drivers\BootDefragDriver.sys Sun Nov 10 19:01:36 2013

your ethernet driver is from 2011, you need to update it to one dated in 2014.

you should update or remove:
C:\Program Files (x86)\UltraISO\drivers\ISODrv64.sys Thu Jan 28 19:39:02 2010

 

quantazelle

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Dec 16, 2014
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I do! Panda Free. Uh oh, why?



It's the onboard one, Intel HD 3000

Here's my puter:
OS Name: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
System Type: x64-based PC
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date: American Megatrends Inc. 0906, 3/26/2012
Installed Physical Memory (RAM): 8.00 GB
Total Physical Memory: 6.95 GB
Available Physical Memory: 2.83 GB
Total Virtual Memory: 13.9 GB
Available Virtual Memory: 9.24 GB
Page File Space: 6.95 GB

 

quantazelle

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Dec 16, 2014
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I see. :)

So.. uninstall Panda, then. Any recommendations what to use instead?
 

quantazelle

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Dec 16, 2014
9
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4,510

I did move the scanner to a different USB port. Maybe that's something?

I updated the Intel USB 3 driver, as noted below.



OK, I think I did the intel stuff correctly.. ATI I'm still hunting for...



Yikes, the Panda thing again. I'll remove Superantispyware for now.



Done!



Done!



That's from Glary Utilities. I can uninstall that, too.



OK, done!



I uninstalled UltraISO.