RAM: 3.46 usable of 8GB

Jonas Magnusson · Dec 17, 2014

How do i increase my RAM? In the BIOS it says my RAM is in two slots: slot 0 and slot 1. both slots are having 4096mb of memory. BTW I dual boot my computer as both windows 7 and windows 8(standard).

it is the Swedish edition of win7 pro

knight_of_baawa · Dec 17, 2014

Run msconfig on each.
In the boot tab for msconfig, click on the advanced options button. Uncheck the box for maximum memory.

Restart. Should take care of your issue.

Jonas Magnusson · Dec 17, 2014

knight_of_baawa :

it still says 3.46 usable....

J_E_D_70 · Dec 17, 2014

Run CPU-Z, check the Memory tab, and see if it reports the correct amount.

hang-the-9 · Dec 18, 2014

Do you have 32 or 64 bit windows? If 64, check both sticks of RAM one at a time. It's possible you have a bad stick or maybe even a bad slot.

Does the BIOS report 8 gig of RAM?

knight_of_baawa · Dec 18, 2014

His screenshot shows 64-bit Win7.

Jonas Magnusson · Dec 20, 2014

hang-the-9 :

Yes it is 64-bit (as in picture above). I don't know what you mean with RAM sticks. I do know that my pc has two slots of RAM both on 4096MB(slot 0 and slot 1). I've used msconfig to uncheck the Maximum RAM on both OS'es.

hang-the-9 · Dec 22, 2014

Jonas Magnusson :

I can't see pictures at work, so could not see the screenshot, but that RAM amount you see is exactly what you'd see if you have 32 bit Windows.

To test the RAM, run it with one stick at a time in the system in the first slot on the motherboard. If they are both OK, it's not likely a RAM issue. Another thing to try, if you have 4 slots, you often need to have RAM in the first and third slot for dual channel to work, you may as well try that instead of having them in 0 and 1, put them in 0 and 2 if both boot the systeme in slot 0 and you have more than two RAM slots on the motherboard. If that works, and both RAM sticks boot OK in slot 0, you may have a bad slot.

Did you contact the motherboard or RAM vendor support also?

Jonas Magnusson · Dec 22, 2014

hang-the-9 :

No i have not contacted the motherboard vendor, i might try that if i figure out how to do it.
I have never unscrewed this computer(or opened the backside of it) because i have never needed to.
From what the BIOS tells me both slots are detected, BUT in CPU-Z in tells me the slots are 1 and 2 instead of 0 and 1 in the BIOS.
Also according to CPU-Z theres an BIOS update for my computer model, but installing one can be hazardous for the computer and might brick it so i won't do that unless it's the last resort.
Here's my CPU-Z report file (.txt)
http://

TechsavvyAMD · Dec 23, 2014

RAM slot is bad or RAM is bad.............If it is not,then do the bios update which will solve your problem..

Jonas Magnusson · Dec 23, 2014

TechsavvyAMD :

I'm not really sure if i should perform a BIOS update. Ain't there a risk of Bricking the whole pc? Even if i should flash it, where can i get the update?

TechsavvyAMD · Dec 23, 2014

Jonas Magnusson :

you can perform bios update....it is available on the site of motherboard manufacturer,there is no risk updating the bios...but don't change any settings in the BIOS.....if u have already done it....... set it to the default........and update the bios

Jonas Magnusson · Dec 27, 2014

TechsavvyAMD :

Jonas Magnusson :

Jonas Magnusson · Dec 28, 2014

If i help i did some testing myself and this is the summary:
In msconfig i changed the max ram 2 times and rebooted and looked at how much ram i had afterwards:
setting it to 8190MB makes the program to change it to 4096 but i only have 2212MB after reboot.
setting it to 8192MB(MAX) makes the program change it to 0? and after reboot im back square one and have 3545(3.46)GB RAM.
also after the last reboot i unchecked the box but it still has 3545MB of ram usable.
---
During this time I've also looked for a bios update which i can't find on a single site except biosagent.com which seems like a scam site because you need to pay for it.
---
I've also looked at the people's threads that have the same problem as me but msconfig fixes it for them but not for me. Is my computer the only one in the whole world that can't fix this problem through msconfig? please reply

hang-the-9 · Dec 29, 2014

Did you actually test the RAM sticks one at a time? And contact the motherboard vendor? Those two are the first things you need to check, make sure your RAM slots are all good and that your RAM is good before messing with msconfig memory options which you already know did not work.

Jonas Magnusson · Jan 5, 2015

hang-the-9 :

I did test both one at a time, they can only operate in slot 1(where card 1 is) and they both give 3.46 GB no matter if they are alone or together.
---
Summary: Slot 2(where card 2 is) seems to not work properly, the pc recognizes the card but it's only the card in slot 1 that gives 3.46 GB of RAM.

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RAM: 3.46 usable of 8GB

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