Wireless and Ethernet Not Working

JamesAlexandre

Reputable
Dec 18, 2014
3
0
4,510
Hello everyone, I've tried searching a solution for this everywhere and I couldn't find it so a friend of mine lead me here so here goes!

I have a Sony viao laptop for a couple years, everything running very smoothly and suddenly around 1 am the internet signal on the bottom got a "limited access" yellow symbol. I tried to trouble shoot cause that usually removes it but it didn't. I called my ISP and they tried multiple methods(over an hour) and it did not work so the problem was not from their end.

I tried uninstalling my driver and re-installing it and it did not work. I used Ethernet and it did not work. All my other computers and devices work perfectly with both wireless and Ethernet. All I know is before it stopped working I was trying to backup my iphone with itunes and itunes was giving me trouble so i don't know if the two are related.

Thank you very much in advance!!
 

JamesAlexandre

Reputable
Dec 18, 2014
3
0
4,510


Thank you for very quick reply, I just checked and there are no question marks or anything of the sort.

All I see are:
Atheros AR985WB-EG network wifi adapter
Bluetooth devices
Microsoft ISATAP Adapters(5 of them)
And Realtek PCIe GBE family controller

Btw will system restore definitely fix issue or still uncertainty after that step? I don't wanna lose all the downloads and bookmarks etc...



 

amd4lif3

Admirable
BANNED
Oct 20, 2014
1,936
0
6,160
with system restore you dont loose your data your software will go back one update so , e.g. i update my gpu to latest driver do homework then reboot and get an issue , i go to system restore and restore before i installed the latest gpu driver boot to windows my work is still there and my pc works , 9/10 system restore works for me when i get a gliche , of course if their is a physical issue e.g. cable not plugged in then thats another issue . if its a driver issure then system restore will fix