Defective msi x99s sli plus?

khongx · Dec 19, 2014

Just as the title says, I'm not sure if it defective or something wrong? I just built this PC 2 weeks ago, and during the 2 weeks I didnt turn of my PC much, but each time I turn it off completely I can turn if back on no problem. But 2 days ago, while playing far cry 4, the game crashed and my mouse+keyboard won't responded, so I had to cool-boot it, by holding the power button down until it shut down, and turn it back on. Then something odd happened, the power is on and fans are running, but both my monitors are black, I can't see the bios screen at all. So I pressed the restart button a few times(3-4times), and the bios screen pop-up. I found that was odd, so I shut down again and wait for few minutes to turn it back on, cuz I want to know if it happen 1 time only or every time I shut down it completely and try to turn it back on. So this time it was the same thing, (4-5times of pressing the restart button) for the bios screen to pop up. Sometimes after a successful boot up to window and login my user acc, the screens frozen of and had to do a cool-boot again (which take few restart button spamming to get it up)
This is was I tried during the last 2days.
-Disable sli gtx 970 sc axc2.0 ( after searching around the webs, I saw bunch ppl having the black screen at boot for gtx 970/980)
-Update my bios version to the newest.
-Switch out the graphic card and test each of them (both gtx 970)
-Took both gtx 970 out and put my old gtx 9800 in
-Took out the ram and test 1 by 1
-Switch a diff PSU
-Did a reset of the CMOS
-Tested each monitor 1 by 1 (samsung S24D390, samsung S24B300, samsung syncmaster 2253lw)

But none of these change anything. Oh and btw, where is the POSTCODE for this mobo?

This is my build, and I didn't overclock anything.

OS - Win8.1 Pro (64bits)
Mobo - MSI X99S SLI Plus ATX LGA2011-3 Motherboard
Process - Intel Core i7-5820K 3.3GHz 6-Core Processor
GPU - EVGA GeForce GTX 970 4GB Superclocked ACX 2.0 Video Card (2-Way SLI)
PSU - EVGA 850W 80+ Gold Certified Fully-Modular ATX Power Supply
Ram - Crucial Ballistix Sport 32GB (4 x 8GB) DDR4-2400 Memory
SSD - Sandisk Extreme Pro 480GB 2.5" Solid State Drive
HD - Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive x2
Monitors - Samsung S24D390, and Samsung S24B300 (both using hdmi and plugged in the top card, I used a dvi to hdmi for one, cuz a single card doesn't have 2 hdmi)

Any idea what's going on with it? Thank You.

justaguywithagun · Dec 19, 2014

....all im sayin is that if this is a troll, you dont even seem to be trying.

okay, sure, can we get more details?

khongx · Dec 19, 2014

justaguywithagun :

sry, just make a quick post on the right side, cuz this is my first post, and i dont know how to make a new post, then it took me few minutes to list down all the details

PIEapple · Dec 19, 2014

Which cooling you use? what cpu and mobo temp when you boot to bios?

khongx · Dec 19, 2014

PIEapple :

CPU cooler - Noctua NH-D15 82.5 CFM CPU Cooler
mobo temp is around 25-28degrees
cpu around 32degrees, when in idle on window and load a 2D game than around 30-42 degrees
oh, and when I run Heaven Benchmark and Valley Benchmark to test out my GPUs, sometimes it finish without a problem, but sometimes the screen frozen right after the score screen pop up, and my primal GPU temp is around 70, the other is around 60

khongx · Dec 19, 2014

any 1 have any idea?

PIEapple · Dec 20, 2014

do you have other ram?

maybe try to use bios switch to change another bios.

khongx · Dec 20, 2014

PIEapple :

I switch to the other bios but still didnt help, i took my old ram and tested that too
Well, the pc get frozen up easily when i play heavy graphic games like far cry4, the crew, bf4....each time it happen i will the a buzzzzzz sound and have to hold the power button to turn off, and if it on successfully the first or second time the normally the screens get frozen up after 2-3mintues the window was loaded. Weird thing was i can see some of the stuff still running like the stuff on bf4 website still running but my keyboard and mouse wont respond

this is so weird

Cpu temp around 42 (480-500 fan rpm?)
Both gpus around 55 (2500+ rpm)

PIEapple · Dec 20, 2014

Have you try to reinstall the cpu and cooler?

khongx · Dec 20, 2014

Havent try reinstall the cpu and cooler yet, ill try that when i get back home

khongx · Dec 20, 2014

khongx :

Well after reinstalled the cpu i shut down and boot up successfully 5 times in the row, then the 6th time the bios stuck at B4. For that point on it back to the problem again

PIEapple · Dec 21, 2014

khongx :

B4 is a USB hotplug error.

Did you plugging the mouse or keyboard or other usb device into usb3.0?

This link may help you

https://forum-en.msi.com/index.php?topic=164797.0

http://www.overclock.net/t/978495/msi-sandy-bridge-board-help-with-not-posting/10

khongx · Dec 21, 2014

PIEapple :

my mouse and wireless adapter were in the 3.0 port on the back of the case, then i unplugged everything and trying to boot it up, and now the chances of getting into the bios is higher, but still sometimes the pc freezes during gameplay, and sometimes my mouse freezes for no reason too, have to unplug and plug it back in, the mouse is Logitech g700 wireless
my sli gtx 970 temp was at 45, and cpu at 40-43 top

PIEapple · Dec 21, 2014

khongx :

PIEapple :

my mouse and wireless adapter were in the 3.0 port on the back of the case, then i unplugged everything and trying to boot it up, and now the chances of getting into the bios is higher, but still sometimes the pc freezes during gameplay, and sometimes my mouse freezes for no reason too, have to unplug and plug it back in, the mouse is Logitech g700 wireless
my sli gtx 970 temp was at 45, and cpu at 40-43 top

Well,when you get this build,your HD and SSD both are clean?have any old driver in your SSD or HD?
try to use only system SSD disk to boot.
Do you have ohter non-wireless mouse?

khongx · Dec 21, 2014

PIEapple :

khongx :

Well,when you get this build,your HD and SSD both are clean?have any old driver in your SSD or HD?
try to use only system SSD disk to boot.
Do you have ohter non-wireless mouse?

Both my SSD and HD are clean and new, but i put in another HD from my old build so I can still have my old stuff, i'll try using my gateway mouse and see what happen. but should i format my old HD that i put in? Cuz I check on the bios there the boot priority it seem like it can't read my SSD and HDs sometimes, all it has for 3 options was "??", but when i check what plugged in my motherboard then I can see it can read the SSD and both HDs

PIEapple · Dec 21, 2014

khongx :

PIEapple :

Both my SSD and HD are clean and new, but i put in another HD from my old build so I can still have my old stuff, i'll try using my gateway mouse and see what happen. but should i format my old HD that i put in? Cuz I check on the bios there the boot priority it seem like it can't read my SSD and HDs sometimes, all it has for 3 options was "??", but when i check what plugged in my motherboard then I can see it can read the SSD and both HDs

so,have you reinstall os when you get this new build?

khongx · Dec 21, 2014

PIEapple :

khongx :

PIEapple :

Both my SSD and HD are clean and new, but i put in another HD from my old build so I can still have my old stuff, i'll try using my gateway mouse and see what happen. but should i format my old HD that i put in? Cuz I check on the bios there the boot priority it seem like it can't read my SSD and HDs sometimes, all it has for 3 options was "??", but when i check what plugged in my motherboard then I can see it can read the SSD and both HDs

so,have you reinstall os when you get this new build?

well i install win8.1 into the new SSD, and plugged in the new HD and my old HD from the old build which still have win7 in it

PIEapple · Dec 21, 2014

khongx :

PIEapple :

khongx :

PIEapple :

Both my SSD and HD are clean and new, but i put in another HD from my old build so I can still have my old stuff, i'll try using my gateway mouse and see what happen. but should i format my old HD that i put in? Cuz I check on the bios there the boot priority it seem like it can't read my SSD and HDs sometimes, all it has for 3 options was "??", but when i check what plugged in my motherboard then I can see it can read the SSD and both HDs

so,have you reinstall os when you get this new build?

well i install win8.1 into the new SSD, and plugged in the new HD and my old HD from the old build which still have win7 in it

try to remove old HD,only use new ssd to boot.

khongx · Dec 21, 2014

I dont think the problem is the hdd from old pc, cuz i unplug both hdd and the problem still remain, normally whats the problem for cant get a POST?

PIEapple · Dec 21, 2014

khongx :

Have you check the motherboard have any bent pin? or cpu have any damage?

khongx · Dec 21, 2014

PIEapple :

I didnt look close enough to see if there was a bend pin during the reinstall of cpu. I'm using memtest86 to scan the ram 1by1 right now, and if all 4 sticks have no error then ill go check if there at bend pin on the cpu, but hopefully is one of the ram stick fault
I posted this on thr other forum and someone says bump up a level for the voltage for the cpu? Is that even helpful? Cuz i dont want to mess with it my fry my mobo

khongx · Dec 22, 2014

After running memtest86 on 1 ram stick it has 0 error, but still cant boot up to bios successfully 100%

PIEapple · Dec 22, 2014

khongx :

PIEapple :

I didnt look close enough to see if there was a bend pin during the reinstall of cpu. I'm using memtest86 to scan the ram 1by1 right now, and if all 4 sticks have no error then ill go check if there at bend pin on the cpu, but hopefully is one of the ram stick fault
I posted this on thr other forum and someone says bump up a level for the voltage for the cpu? Is that even helpful? Cuz i dont want to mess with it my fry my mobo

Can you post that forum link for me?Just a little voltage for cpu would be safe,don't be too worries...but I don't konw why need to bump cpu voltage. :??:

khongx · Dec 22, 2014

http://forums.guru3d.com/showthread.php?t=395628

PIEapple · Dec 22, 2014

khongx :

have you overclock cpu?

Defective msi x99s sli plus?

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