I work for a bank, and we still have just a few customers left who still use Windows XP. Two of them have called today saying that they are unable to access our website, saying that it is being blocked by AVG. Both customers say that they've never used AVG before. Each of them stated that when restarted their computers they received that there was an update to Windows XP being downloaded, and once the computer booted up, they had an AVG icon on their desktop. Have any of you heard of anything like this? It's two completely unrelated customers who have nothing in common, other than the fact they use XP. I know there is no longer any support for XP, and see no reason that their computer would've downloaded an update. I know how I can go into AVG and change the security settings, but they're both insisiting that AVG was never there before. I can assist them with uninstalling AVG, but it's still very odd to me that it was downloaded in the first place. Any ideas?
Customers having issues with website, reporting it started after Windows XP "updated"
- Thread starter wibrke
- Start date
Solution
Motopsychojdn
Illustrious
- Jan 26, 2010
- 11,749
- 3
- 41,960
Sounds dodgy to me, no reputable software selfinstalls in that manner, check if Avg shows in 'add or remove programs' list but without the wisdom of googling to search I'd suspect virus
and Kudos for offering to sort them out
Moto
and Kudos for offering to sort them out
Moto
- Aug 24, 2012
- 16,257
- 1,522
- 87,240
While the XP OS no longer receives any updates there are still security updates and patches made available to browsers and other Microsoft products (ex. Office) through the update service. The AVG toolbar and search protect are automatically installed by several unrelated products (like Java, Flash, etc.) unless the user is paying attention and clears the checks.
hang-the-9
Titan
- Mar 25, 2010
- 60,387
- 1,081
- 152,940
If they ran updates to non-Windows core programs, it could have easily added AVG as part of the setup. If you don't read the prompts and just click OK and Next to everything that can happen. They are lucky it's only AVG which is a good program. Many programs, especially free ones, add on a few things to their installer. Adobe tries to add Chrome to theirs.
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