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XFX R9 280X not recognised by intel motherboard, amd catalyst "install package failure"

First time builder here, putting together a system involving an intel motherboard (msi H97M-E35) and an AMD graphics card (xfx r9 280x). The build has generally been going well, up until the installation of the graphics card and related drivers.

While using a monitor connected up to the inbuilt intel graphics, the amd catalyst installer program (downloaded from amd website) fails every time. This occurs at the point where it begins to install the amd catalyst install manager. The error states that there has been an "install package failure".

I originally assumed that this was because it was auto detecting my graphics hardware, and didn't like the fact I was running off of built in intel graphics. So my first step was to try booting with the monitor plugged into the graphics card. This resulted in absolutely no video output to the monitor - it was as if I hadn't plugged an input device into the monitor at all.

Further inspection of the BIOS hardware explorer and windows device manager revealed that the graphics card was not recognised - as far as the motherboard was concerned, the pci express slot was empty. So of course I next tried removing and reinstalling the graphics card from the motherboard, making sure those little locking things (like the ones around the ram modules) at each side were in place, and the pcie cable was securely in.

I concluded that the graphics card probably wasn't completely shot, seeing as once I booted the system the fans on the graphics card were both spinning. However the motherboard still didn't recognise the card's existence, and the monitor wouldn't display anything from it either.

Looking around on here a bit, I tried using DeviceDriverUninstaller to uninstall any amd or intel drivers in safe mode, before retrying the catalyst software. Since the system was entirely new, there were no AMD drivers to remove, and seeing as I had to use the onboard intel graphics, upon rebooting the intel display drivers would immediately reinstall on startup.

Needless to say, this did not stop the "install package failure" I was encountering.

So I am unsure whether I have a bad graphics card (despite the fans seeming to be okay, my thinking was that the part where it connects to the motherboard could be broken), or whether I am failing monumentally at something relatively basic. Advice would be much appreciated.

Here are my specs:
CPU - Intel i5-4430 @3.00Ghz
Motherboard - msi H97M-E35
RAM - Crucial Ballistix Sport XT, 8GB (2 x 4GB), DDR3-1600, 1.5V
CPU Cooler - Stock Intel Cooler
Video Card - XFX Radeon R9 280X Double Dissipation
Power Supply - EVGA 500W 80+ Bronze Certified ATX
Hard Drive - one, Seagate Barracuda 1TB 3.5" 7200RPM
Operating System - Windows 7 (64bit)
4 answers Last reply Best Answer
More about xfx 280x recognised intel motherboard amd catalyst install package failure
  1. r9 280x needs atleast a 650w psu

    you cannot run it on a regular 500w psu
  2. It sounds bad. If it doesn't output video in the BIOS, it isn't software related.

    One last thing you can try is go into the BIOS and make sure the primary graphics are set to PCI-E
  3. Update:
    Not sure about the 650W thing - I checked on pcpartpicker and it says 250W, and when I entered my system build in there it estimated 423W total.
    I've had a look in the BIOS in order to set the primary graphics adaptor.
    There are two options for initiate graphic adapter: PEG and IGD. Seeing as it was previously set to PEG. I've tried setting it to IGD then booting with monitor connected to graphics card but nothing doing.
  4. Best answer
    JDingDong8 said:
    Update:
    Not sure about the 650W thing - I checked on pcpartpicker and it says 250W, and when I entered my system build in there it estimated 423W total.
    I've had a look in the BIOS in order to set the primary graphics adaptor.
    There are two options for initiate graphic adapter: PEG and IGD. Seeing as it was previously set to PEG. I've tried setting it to IGD then booting with monitor connected to graphics card but nothing doing.


    wattage isnt everything.. lower wattage psu are sometimes built with inferior material hardware which causes to give low amps in 12v rail used to power gpu

    do one thing.. get the system tested with an 80 plus bronze 650w psu...
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