Hello, thank you for reading this. Basically, I'm having issues with my current windows phone 8.1. I might send it in for repair/replacement with the warranty, but I'd like to know if it will be like a totally new phone or if I can import settings/apps/texts/start menu to a new phone using a Microsoft account. I know that you can create a backup to use once the phone is factory reset, but is there a way to do this same thing with a new phone? Thanks in advance..