DVD drive not showing up in Device Manager or This PC, Windows 8.1

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ISOFM

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Nov 8, 2014
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So I've been having this issue for a while, where I can't use my laptop's DVD drive. When I start the laptop, I hear two short sounds coming from what I believe to be the DVD drive, and when I put in a disc, it makes noise, spins, sounds like it's going to work, then just stops.

I've tried going through this thread: (http://www.tomshardware.com/answers/id-1687972/dvd-drive-showing-computer.html) with no luck anywhere.

I'm running Windows 8.1 Pro on an ASUS A55VD laptop, and the DVD drive says: "DVD Multi Recorder" on the side if that would help anyone out.

Please help me figure out a solution, this has been bugging me a lot, and I'd like to be able to use music and game CDs on this machine.

Thanks.
 
Solution
1LiquidPC
Is there a "boot order" in the BIOS? It should be listed in there somewhere. Every notebook/laptop w/ an optical drive that I worked with that I can remember should have this so you can change the boot priority from HDD to CD first or vice versa. The model # of the drive should be there somewhere in the settings. Just found an online PDF for your model laptop. There should be a "boot" tab in the bios. Navigate over to it and see whats listed under boot option priorities.
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1LiquidPC

1LiquidPC

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Oct 11, 2014
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Depending on you model laptop, you may have to partially disassemble it to remove some screws holding it into place. It should just be a mSATA type connector plugged in. Just remove/reinstall. After that, if it shows up in the BIOS and Windows, but still doesn't work, it's probably going to need replaced.
 
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I

ISOFM

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Nov 8, 2014
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I found a screw on the bottom next to an image of a disc, and that allowed me to remove the drive.

Here are some pictures of it: http://imgur.com/a/3WCnI

I don't know the issue. I unplugged it, replugged it in, but nothing happens except for sounds when I put in a CD.

As for the BIOS, It does not look like there is anywhere to look at what things are connected, should there be?
 
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1LiquidPC

1LiquidPC

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Oct 11, 2014
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31,590
Is there a "boot order" in the BIOS? It should be listed in there somewhere. Every notebook/laptop w/ an optical drive that I worked with that I can remember should have this so you can change the boot priority from HDD to CD first or vice versa. The model # of the drive should be there somewhere in the settings. Just found an online PDF for your model laptop. There should be a "boot" tab in the bios. Navigate over to it and see whats listed under boot option priorities.
 
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Solution
I

ISOFM

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Nov 8, 2014
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This is what I found: http://imgur.com/a/gXEzd
 
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I

ISOFM

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Nov 8, 2014
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So, I don't know what happened, but it started to work.

http://i.imgur.com/5vhKB9t.jpg

The only thing I could think of that caused it to work is that I had my external hard drive unplugged, and I tried clicking on an app that is linked to the external hard drive. My computer then showed an error message saying to insert a disc into BD-Drive (D)

As of right now, It's working and installing a game of mine, I don't know if it will continue to work once the installation has finished and I eject the disc, but this is good news.

I'll report back with any updates good or bad.

Edit: I just went into Device Manager, and looked at the properties for the CD drive, and it looks like going into the BIOS must have fixed it, because there is a Time-stamp labeled Device Configured at 6:32, when I rebooted after entering the BIOS.
 
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I

ISOFM

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So it stopped working again...

I noticed that my touchpad didn't have the Smart Gesture drivers like it did before, so I installed the drivers from Asus, and after the reboot, the CD drive disappeared from the Device Manager and This PC again... Why????
 
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1LiquidPC

1LiquidPC

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Oct 11, 2014
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Could be the drive itself starting to flake out as you shown previously in your pictures. It wasn't being recognized even in the BIOS narrowing it down from being a windows/driver problem. You may want to start looking around for a replacement drive(amazon comes to mind). Any drive with the same power/data ports in same area should fit, you would just have to swap the bezel from your current drive to a new one. I actually did a similar swap recently. Oddly the donor drive came from a Dell SFF slim tower chassis and moved into a laptop(not sure of the make). Worked fine after that.
 
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