Solved

DVD drive not showing up in Device Manager or This PC, Windows 8.1

So I've been having this issue for a while, where I can't use my laptop's DVD drive. When I start the laptop, I hear two short sounds coming from what I believe to be the DVD drive, and when I put in a disc, it makes noise, spins, sounds like it's going to work, then just stops.

I've tried going through this thread: (http://www.tomshardware.com/answers/id-1687972/dvd-drive-showing-computer.html) with no luck anywhere.

I'm running Windows 8.1 Pro on an ASUS A55VD laptop, and the DVD drive says: "DVD Multi Recorder" on the side if that would help anyone out.

Please help me figure out a solution, this has been bugging me a lot, and I'd like to be able to use music and game CDs on this machine.

Thanks.
15 answers Last reply Best Answer
More about dvd drive showing device manager windows
  1. Paul NZ said:


    It isn't showing up in the Device Manager, so the yellow exclamation point resolution won't help.
  2. Well run the fixit see what it says
  3. Paul NZ said:
    Well run the fixit see what it says


    I ran the Microsoft Fixit, and after trying to repair the CD/DVD issue, it said Device Not Found
  4. Must be dead then. Or its not in properly. Can it be removed and put back in again?
  5. How would I check?
  6. Have no idea press on it somewhere, it may come out
  7. Depending on you model laptop, you may have to partially disassemble it to remove some screws holding it into place. It should just be a mSATA type connector plugged in. Just remove/reinstall. After that, if it shows up in the BIOS and Windows, but still doesn't work, it's probably going to need replaced.
  8. 1LiquidPC said:
    Depending on you model laptop, you may have to partially disassemble it to remove some screws holding it into place. It should just be a mSATA type connector plugged in. Just remove/reinstall. After that, if it shows up in the BIOS and Windows, but still doesn't work, it's probably going to need replaced.


    I found a screw on the bottom next to an image of a disc, and that allowed me to remove the drive.

    Here are some pictures of it: http://imgur.com/a/3WCnI

    I don't know the issue. I unplugged it, replugged it in, but nothing happens except for sounds when I put in a CD.

    As for the BIOS, It does not look like there is anywhere to look at what things are connected, should there be?
  9. Best answer
    Is there a "boot order" in the BIOS? It should be listed in there somewhere. Every notebook/laptop w/ an optical drive that I worked with that I can remember should have this so you can change the boot priority from HDD to CD first or vice versa. The model # of the drive should be there somewhere in the settings. Just found an online PDF for your model laptop. There should be a "boot" tab in the bios. Navigate over to it and see whats listed under boot option priorities.
  10. 1LiquidPC said:
    Is there a "boot order" in the BIOS? It should be listed in there somewhere. Every notebook/laptop w/ an optical drive that I worked with that I can remember should have this so you can change the boot priority from HDD to CD first or vice versa. The model # of the drive should be there somewhere in the settings. Just found an online PDF for your model laptop. There should be a "boot" tab in the bios. Navigate over to it and see whats listed under boot option priorities.


    This is what I found: http://imgur.com/a/gXEzd
  11. So, I don't know what happened, but it started to work.

    http://i.imgur.com/5vhKB9t.jpg

    The only thing I could think of that caused it to work is that I had my external hard drive unplugged, and I tried clicking on an app that is linked to the external hard drive. My computer then showed an error message saying to insert a disc into BD-Drive (D)

    As of right now, It's working and installing a game of mine, I don't know if it will continue to work once the installation has finished and I eject the disc, but this is good news.

    I'll report back with any updates good or bad.

    Edit: I just went into Device Manager, and looked at the properties for the CD drive, and it looks like going into the BIOS must have fixed it, because there is a Time-stamp labeled Device Configured at 6:32, when I rebooted after entering the BIOS.
  12. Nice! That is odd how it seemed to have fixed itself by entering BIOS setup. But not going to complain :)
  13. 1LiquidPC said:
    Nice! That is odd how it seemed to have fixed itself by entering BIOS setup. But not going to complain :)


    So it stopped working again...

    I noticed that my touchpad didn't have the Smart Gesture drivers like it did before, so I installed the drivers from Asus, and after the reboot, the CD drive disappeared from the Device Manager and This PC again... Why????
  14. Could be the drive itself starting to flake out as you shown previously in your pictures. It wasn't being recognized even in the BIOS narrowing it down from being a windows/driver problem. You may want to start looking around for a replacement drive(amazon comes to mind). Any drive with the same power/data ports in same area should fit, you would just have to swap the bezel from your current drive to a new one. I actually did a similar swap recently. Oddly the donor drive came from a Dell SFF slim tower chassis and moved into a laptop(not sure of the make). Worked fine after that.
Ask a new question

Read More

Components DVD Drives CD Drives Laptops Device Manager Windows 8 Asus