System Crashes, and fans speed up massively.

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Avesomefthat

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Nov 18, 2012
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Hey,

I had a couple of issues with my computer about 2 months ago (Kernel_Data_Inpage_Error) and such, which I have fixed thanks to a suggestion about changing hard drives. However, now I have another problem.

The current problem is that now and again my computer will either BSOD, or just crash without showing me any details of the issue - and the fans will speed up to what seems like their maximum RPM's. The BSOD screen never shows me any information, it gets stuck at the "gathering information" stage of the BSOD. It mostly happens when I turn off the computer, or restart it, where it will take about 25 - 35 seconds to shut down - but it doesn't turn off and will sit there with the fans roaring until I either hold the power button on the front, or turn it off via the PSU switch on the back.

I'm not sure what's causing this issue, so any help is appreciated.

My system specs are below:

CPU: AMD FX-8350 @ stock speeds
CPU Cooler: CoolerMaster Hyper 212 Evo
Graphics card: XFX Radeon HD 7950 @ stock speeds
Case: Corsair C70
Case Fans: 6 x Corsair AF-120 (120mm LED fans)
RAM: 8GB (Single Stick, Single Channel) Transcend 1333MHz DDR3
Hard Drive: 1TB Western Digital Black 7200RPM SATA-III
Optical Drive: ATAPI iHAS120
Motherboard: ASUS M5a97 R2.0
Operating System: Windows 8.1 64-bit
Power Supply Unit: Corsair CX-750M (750W Semi-Modular PSU)

Thanks!
 
Solution
scout_03
then keep a eye on it and when it bsod run the software to see what it report . the other check if there is no background software running that prevent system to shut down i would use ccleaner and malwarebyte also do a full virus scan without network at start up if you could .
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Avesomefthat

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Nov 18, 2012
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Right I've had a check with WhoCrashed, and my computer hadn't created any prior dump files. I tested the user initiated crash function to check that my computer would create a dump file, which it did - so it's a case of waiting for my computer to BSOD on it's own accord now.
The majority of the times it does crash, are once it's been shut down - by this, I mean that I've clicked "Shut Down" and the computer has displayed the screen that tells me it's shutting down - this takes a long time to shut down and eventually ends up with the fans speeding up. The thing is, it's so random and sporadic that I can't pin-point exactly when it's going to do this.
 
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scout_03

scout_03

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then keep a eye on it and when it bsod run the software to see what it report . the other check if there is no background software running that prevent system to shut down i would use ccleaner and malwarebyte also do a full virus scan without network at start up if you could .
 
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Solution
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Avesomefthat

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Nov 18, 2012
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This computer is my work computer, so I never deviate from any websites other than the ones I use for college and work - The only software installed to the computer is Google Chrome and Avast Anti-Virus. I have done a check to see if any software or drivers are conflicting and there's been no problems detected.
 
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Avesomefthat

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Right, just had one of the BSODs and the blue screen disappeared before I could read it.
It automatically rebooted and went to the screen where it says "Please Insert Proper Boot Device". I have had this error with 3 different hard drives over the last month, so it can't be the hard drive, right?
I checked for minidumps and dump files and there are none at all. I have the dumps enabled so I can't see why they're not being created.
 
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scout_03

scout_03

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in the bios put off on power lost restart and halt on no error so you wil be able to read the blue screen error code since you try 3 hdd and have error try to use another sata cable for it proper boot means the drive is not detect by system .
 
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Avesomefthat

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Had another BSOD this morning, this is the stage I'm at now.
-I have disabled the restart on BSOD, so the screen will stay at the BSOD screen - however "collecting information about the crash" stays at 0%
-Dump logging is enabled, and WhoCrashed is installed to get a better perspective of the crash - however, no dump files have been created
-I have tried another SATA cable, and the "no drive inserted" error still occurs after a BSOD
 
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scout_03

scout_03

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did you have any error code on the blue screen like this 0x00000 and unplug the optical drive also since you have modular psu try another power cable on the hdd . if nothing work you gone have to check the motherboard sata port by using the next one .
 
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Avesomefthat

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I have tried all of the above, with no success.
Had another crash today - was at the desktop and the screen went black - the graphics card fan sped up massively and nothing responded. I held in the power button until it force shut down.
I haven't been able to boot the computer yet, without the fans speeding up.
I'm currently posting this from my sister's laptop.
 
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tsnor

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Download and run a stand alone MEMORY test overnight. If it fails, good.

If the memory test does not fail then try running with only 1 dimm. See if the problem recreates. If so run with just the other dimm. Not all memory fails are caught by a memory test.

Fail to boot means its not reading disk correctly (could be sata cable bad or not seated), could be power supply or MB, but after plugging 3 different drives I'd guess memory. Using a different SATA connector on MB is not a bad thing to do also.

Good Luck.

UPDATE: I overlapped with your last append. FAN speed is set to max initially, then software drivers in windows adjust the speed down. If you cannot boot fans running at max speed is OK.
1. Verify you can get into your BIOS. Display a few screens. Make sure everything looks good. Let us know if you can get into BIOS but can't boot.
2. If you can't get into BIOS then listen for beep codes. the MB will beep to tell you what's wrong. If the MB does not beep then check the specs on your MB to see if it has lights or some other way to show failures in power on self test (post).
3. If the MB can't POST then there is a sticky that shows you how to debug. Basically you pull all parts and wires except for MB, Power supply and CPU and see if the MB will beep 'no memory'. If the MB beeps then it's alive, add memory and see if it dies or beeps 'no video'. etc. Keep adding parts until the PC works or until you've found a part that prevents the MB from beeping.
 
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Avesomefthat

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I've managed to get the computer running again, I unplugged it from my surge protector and took it apart.
I've cleaned all of the components with compressed air, reconnected everything and turned it on. It took a little longer to boot, but it did eventually get to Windows. I rebooted the computer to make sure that it could do it again, and now I'm back into my computer. I can get into BIOS, and the computer seems fine again now - but the issue is so sporadic that it could be fine for a month and then crash like hell. One thing I have noticed, is that when my sister plays Pixel Piracy (I think that's what it's called) on my computer, it will completely crash within minutes. That is the one factor that I can guarantee a crash with.
 
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Avesomefthat

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Nov 18, 2012
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Right, I've gone into Probe II (the ASUS motherboard software for Windows) and it's giving me almost identical readings to what the BIOS say. Do these show undervolting/overvolting at all - I'm not entirely sure what the appropriate range is for the 12v, 5v, and 3.3v, but here's the screenshot:
http://imgur.com/0VcxcpT

I'm trying to rule out if my PSU is having some sort of surge at random occasions - because I don't think it's just the GPU fans that speed up; it seems to be the CPU fan, GPU fan, and chassis fans that are connected to the motherboard. I've heard some bad things about the Corsair CX builder range; which doesn't bode well for my CX-750M - such as capacitors failing etc. so there's a possibility I may end up having to invest in an Antec or SeaSonic PSU rather soon.
 
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