Ipod Classic not showing when connected to Computer

TexasHootie

Reputable
Dec 23, 2014
1
0
4,510
I have an Ipod Classic 5th Generation, it will not show when I attempt to connect it to my new computer with Windows 8.1. I know the battery is not holding a charge. It works find docked in my Bose, but I can't add the new songs from Itunes. It doesn't recognize my Ipod. Suggestions??
 

curnan

Reputable
Dec 23, 2014
4
0
4,510
Hello,

When you connect the ipod to it, does Windows recognize or alert you that something is plugged in?

While you're at that:
When you're on iTunes, click the square on the left with a little arrow pointing down. It should bring up a drop-down. Click "show menu bar". Once you have, it should show a menu bar right below the play, back, and forward controls. Click "help", at which point it should bring up another drop down. Then, click "run diagnostics".

It will bring up a window. Uncheck all the boxes except "device connectivity test". Click next and let me know what it tells you.