really need help with computer

James Shock · Dec 25, 2014

i got a prebuilt computer from dinopc and when i put the power cord in all that happens is that the gpu has a little white led and the motherboard (gigabyte gaming 7) power button glows orange, ive tried pressing however nothing happens i need your help (also no fans spin)

DonkeyOatie · Dec 27, 2014

Has it ever worked in the past, or is this a new computer that has always behaved this way?

James Shock · Dec 27, 2014

this is new computer which arrived a around a month ago where it has been untouched and opened on Christmas

James Shock · Dec 27, 2014

also when i plug it into the monitor all that happens is the little led starts blinking and the screen goes blank, also the mouse is lit up however the keyboard wont do anything because the when i press caps no led on the keyboard appears, its really weird

James Shock · Dec 27, 2014

specs:
CPU Overclocking: 4.5Ghz - Extreme Overclock
CPU: NEW! Intel Core i7 4790K
CPU Cooler: Corsair H100i Extreme Water Cooler
Operating System: Windows 8.1 (64-bit)
Motherboard: NEW! Gigabyte Z97X-Gaming 7
RAM: NEW! 16GB Corsair 2400mhz Vengeance Pro (2x8GB)
Hard Drive: Samsung 250GB 840 Evo SSD
Secondary Hard Drive: 1TB S-ATAIII 6.0Gb/s
Sound card: Onboard 7.1 Audio
Graphics card: NEW! Asus GeForce GTX 980 4GB Strix OC
Case: NEW! NZXT H440 White
PSU: 750W Corsair RM Fully Modular

DonkeyOatie · Dec 27, 2014

EEK! That's an expensive problem.

If no fans spin, then it seems there is something wrong with the power.

My first choice would be to call tech support for whoever sold the computer. The problem with you making any attempt to trouble shoot is that your efforts may void any warranty. Since there is no evidence that it has ever worked, there is a chance that it is suffering from a manufacturing defect (or something minor has come loose). I you mess with it, it may only get more expensive.

If I had the computer, I would open the case an look to see if anything was obvious and then, no matter what, I'd be on the line to tech support. (unless it fell out of the back of your SUV on the way home)

James Shock · Dec 27, 2014

tech support has been down due to christmas and ive tried pushing everything to see if its fitted and nothing has happend

DonkeyOatie · Dec 27, 2014

Then it's too expensive to risk ruining your warranty. Could be anything from a defective PSU, to funky memory. I would hold my water and wait for Tech Support to re-emerge.

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