Is my graphics card defective?

Toggle sidebar Toggle sidebar
W

wakematt

Reputable
Dec 20, 2014
7
0
4,510
I just upgraded my graphics card from a GTX 580 to a EVGA GTX 970 SC. Everything was running perfectly until I decided to run some benchmark tests. A couple of minutes into the test, I got a notification that said my display driver stopped responding. I restarted my computer and this is what my desktop looked like
http://i.imgur.com/CsWvwvI.jpg
There are a bunch of green lines and all the words are unreadable. I disabled my graphics card and my desktop looked like this http://i.imgur.com/p7gjhXJ.jpg
All the icons and words display as normal, however there are still faint horizontal lines. My driver is updated to the latest version. I connected another monitor to my PC and had the same issue, so I don't think my monitor is causing the problem. My PSU is a Corsair HX850W.
Updating my BIOS hasn't helped. There were no graphical issues in the BIOS but everything looks like crap when I get to the start screen. The same exact problem occurs in safe mode.
Is my graphics card defective?
 
Solution
X
Sort by date Sort by votes
T

The3monitors

Honorable
Dec 9, 2013
151
0
10,710
Windows 7 ok recommend uninstalling driver software in safe mode. This could be a vram issue so yeah it could be potential. But unseat the card first than reseat it if the reinstalled drivers dont function as they should. Video drivers can become corrupted easily and it depends on what test you were running.
 
Upvote 0 Downvote
W

wakematt

Reputable
Dec 20, 2014
7
0
4,510


Reseating the card didn't help. However, I did discover something else. When I boot the computer, the GPU's fans are running, but the fans turn off when I get to the 'Starting windows' portion of the boot, which is when the green lines start occurring. When I boot the computer normally, my monitor goes into sleep mode after 'starting windows' disappears. When I boot the computer in safe mode, I see what I posted in the first picture. What would cause the GPU to shut off?
My power supply is a Corsair HX850W.
 
Upvote 0 Downvote
W

wakematt

Reputable
Dec 20, 2014
7
0
4,510
To clarify, in the first picture the graphics card is enabled in the device manager and in the second picture it is disabled. However, in both situations the GPU's fans have stopped running which I assume means the GPU is not active.
I just realized that you can't see the faint lines in the second picture. This is a somewhat better representation. http://i.imgur.com/p7gjhXJ.jpg
 
Upvote 0 Downvote
X

Xibyth

Reputable
Mar 22, 2014
1,292
0
5,960


Ok, I think the graphics card you got was just defective, not a power supply issue. Just RMA the card and roll with it. I hope this does not put you off EVGA because they really are a great GPU designer with really good reliability and their customer service is really pleasant as well (at least they were for me).
 
Upvote 0 Downvote
Solution
W

wakematt

Reputable
Dec 20, 2014
7
0
4,510


Thanks. I'm going to take my computer to a local repair shop tomorrow to make sure.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom