Kingston DT101 16GB not shown in 'My Computer'

Clusty · Dec 30, 2014

My Kingston DT101 G2 16GB USB memory stick is not showing in 'Computer': http://gyazo.com/e41c361d49cd182801b364b48a183b27

Upon looking in Disk Management, I can see the following: http://gyazo.com/4064ed3ad7949e5922e3c1cab44b614b

And in 'Devices and Printers': http://gyazo.com/7462ce4058667d3981272463a846f831

The USB contains fairly important documents and so ideally I'd like to recover the files, whatever the cost.

kingstonhq · Dec 30, 2014

Hi, I'm Jewel with Kingston Technical Support. Considering the drive is showing it has no media, it may be that there is a problem with it causing the data chip to not communicate or not be detected. Best thing to do is to try the drive on different computers and/or operating systems to see if it will detect the data partition. If it can detect that but still not access it, you may be able to run data recovery software like PhotoRec or Recuva. If it continues to show no media, your best bet at recovering the data will be to contact a data recovery company to see what they may be able to offer. Outside of that, we can offer to replace the drive under it's five year warranty to get you a working USB drive. For further questions or concerns, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you.

Thank you for selecting Kingston.

Other regional contact information can be found here: http://www.kingston.com/company/contacts

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Kingston DT101 16GB not shown in 'My Computer'

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