ASRock Extreme6 Z97 SATA3_A1 through A4 ports all dead. Ideas?

Al Winston

Distinguished
Jul 23, 2013
22
0
18,510
I installed the Extreme6 mobo in a Thermaltake GT case, which has several swap-out bays. I therefore was in a position to move hard drives about.

I have SATA data cables connected to all ports on the Extreme6 except the eSATA, and there is no M2 memory on board. On bootup in the UEFI, in the Storage Configuration, SATA3 ports 0,1,2,3,4,5 are all appropriately detected or not detected (i.e., detected if attached to a drive, not detected if no drive attached). For example, my Samsung Evo SSD is on 0, my Asus ODD is on 1, my second SSD is on 3, and 2 and 5 are empty. In the UEFI when I click on the 'Not Detected' for ports 2 and 5, choices appear to select whether it should have an external SATA or not, and another choice for whether it's HDD or SSD. Similar choices appear when I select the other ports which do have drives attached.

However, if I select ports SATA3_A1 through A4 where it also says 'Not Detected', no such choices appear. In fact, nothing appears except the option to return to the prior page. Not surprisingly, these ports are 'dead', and I cannot access them when I connect a hard drive.

What is different about the ports A1 through A4, and why won't they work when all the other ports do work? Why weren't they labeled 6,7,8,9? Is it because there's something different about them and they aren't supposed to work? Which would be pretty crappy considering the board is advertised to handle 10 SATA drives.

In case anyone asks this irrelevant information, just to get it out of the way:

Intel 4790k CPU
16gb RAM Corsair
Windows 7 x64 home premium
Rosewill 850W CPU
Sapphire Radeon 280X 3gb
Two Samsung EVO SSDs 1 tb each
One Seagate 2tb HDD
 
Solution
From board's specs:
6 x SATA3 6.0 Gb/s Connectors by Intel® Z97, support RAID (RAID 0, RAID 1, RAID 5, RAID 10, Intel® Rapid Storage Technology 13 and Intel® Smart Response Technology), NCQ, AHCI, Hot Plug and ASRock HDD Saver Technology
- 4 x SATA3 6.0 Gb/s Connectors by ASMedia ASM1061, support NCQ, AHCI, Hot Plug and ASRock HDD Saver Technology (SATA3_A4 connector is shared with the eSATA port)

So, ports A1 through A4 are not Intel, but AsMedia. Test with ASMedia SATA3 mode set to IDE in BIOS, Advanced, SATA Controller. See if still not detecting devices.
From board's specs:
6 x SATA3 6.0 Gb/s Connectors by Intel® Z97, support RAID (RAID 0, RAID 1, RAID 5, RAID 10, Intel® Rapid Storage Technology 13 and Intel® Smart Response Technology), NCQ, AHCI, Hot Plug and ASRock HDD Saver Technology
- 4 x SATA3 6.0 Gb/s Connectors by ASMedia ASM1061, support NCQ, AHCI, Hot Plug and ASRock HDD Saver Technology (SATA3_A4 connector is shared with the eSATA port)

So, ports A1 through A4 are not Intel, but AsMedia. Test with ASMedia SATA3 mode set to IDE in BIOS, Advanced, SATA Controller. See if still not detecting devices.
 
Solution

Al Winston

Distinguished
Jul 23, 2013
22
0
18,510


You, sir, are a master. I'm not identifying the problem as solved yet, though. Here's what happened:

1. I knew the ASMedia SATA3 driver software runs the ports A1,2,3,4 but I had no idea how to activate it. I kept everything in AHCI since I'm not doing RAID and who the heck wants IDE?

2. I did as you advised. With an HDD in A3, I went into BIOS and switched all the drives to IDE. There is no way in the ASRock Extreme6 Z97 motherboard to distinguish between the Intel SATA3 drivers, which control ports 0-5, and the ASMedia controller drivers. Hence all drives had to be downgraded to using IDE.

3. Boom. All drives, including the one in the ASMedia A3 port, were recognized. And when I swapped the drive to A2 and A1 (A4 is the eSATA port on the front, and it always worked regardless for some reason even when the other A1-3 ports didn't), it continued to be recognized in the new port.

4. Now the odd part. Going BACK to AHCI, since I have no intent on using IDE for all my drives (like my SSDs), the A3 was recognized in the BIOS. I switched it to A1, rebooted in AHCI and again in the BIOS, it's recognized in A1. What the . . .?

I have no idea if this will 'stick' or if going back and forth between IDE and AHCI will be necessary. Any thoughts on how or why this is happening? Then I'll post your response as the One True Answer.

One more request since you seem to have good knowledge here. Can you please eyeball my post on

http://www.tomshardware.com/forum/id-2454398/asrock-bios-samsung-intel-ssd-hardware-encryption.html#14958777

This lack of support by desktop Mobo's for hardware encryption is a pain, and I can't find a Mobo maker who will finally make the hardware encryption features of Samsung and Intel SSDs actually usable by simply updating their BIOS's

I'm not the only one annoyed at this:
http://forums.anandtech.com/showthread.php?t=2324002
 

Al Winston

Distinguished
Jul 23, 2013
22
0
18,510


No worries, let me see if the ASRock techs come up with anything . . .