- Dec 31, 2014
- 5
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- 4,510
Hi all,
My parents computer recently stopped booting, and when I went to investigate it, it appeared like the HDD was failing.
The computer would get past the BIOS, but then do nothing further (not even getting to the Windows Starting screen). I tried a USB copy of windows and a CD and could confirm it could boot from there.
I tried to use the Windows 7 Recovery disc but unfortunately it would not work, the disc would hang with a bluish windows screen in the background with no further progress (similar to this thread here - http://www.tomshardware.co.uk/answers/id-1947889/windows-system-recovery-problems-hangs-stalls.html )
So I phoned up the company who sold me this and they agreed to send me a new one, great! Except my parents didn't keep a back up of a few important files they have.
I'm not very savy when it comes to getting files off drives, so I tried the following:
1. Place it into my own computer as a secondary drive, and see if I could access it through windows explorer - The result of this was my own computer failing to boot, even though it was trying to boot from my drive.
2. Someone told me this could be because of Windows detecting some issues, and refusing to start, so I tried a copy of Linux Mint on a USB stick - The result was it refusing to boot and giving me the following error messages - http://i.imgur.com/AUW0a74.jpg these would display on a loop.
Is there any other things I can try quite easily to get the files off of the HDD? Apologies if this is simple, I've never tried to recover files off of an HDD before.
My parents computer recently stopped booting, and when I went to investigate it, it appeared like the HDD was failing.
The computer would get past the BIOS, but then do nothing further (not even getting to the Windows Starting screen). I tried a USB copy of windows and a CD and could confirm it could boot from there.
I tried to use the Windows 7 Recovery disc but unfortunately it would not work, the disc would hang with a bluish windows screen in the background with no further progress (similar to this thread here - http://www.tomshardware.co.uk/answers/id-1947889/windows-system-recovery-problems-hangs-stalls.html )
So I phoned up the company who sold me this and they agreed to send me a new one, great! Except my parents didn't keep a back up of a few important files they have.
I'm not very savy when it comes to getting files off drives, so I tried the following:
1. Place it into my own computer as a secondary drive, and see if I could access it through windows explorer - The result of this was my own computer failing to boot, even though it was trying to boot from my drive.
2. Someone told me this could be because of Windows detecting some issues, and refusing to start, so I tried a copy of Linux Mint on a USB stick - The result was it refusing to boot and giving me the following error messages - http://i.imgur.com/AUW0a74.jpg these would display on a loop.
Is there any other things I can try quite easily to get the files off of the HDD? Apologies if this is simple, I've never tried to recover files off of an HDD before.
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