System wouldn't boot, had to restore from system image, now about 500GB of data is missing from my storage (non C:.) drive.

Prominer44

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Apr 24, 2013
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Specs: Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
BIOS: BIOS Date: 07/15/13 10:55:41 Ver: 04.06.05
Processor: AMD FX(tm)-8320 Eight-Core Processor
Memory: 8192MB RAM
Available OS Memory: 8156MB RAM
Page File: 4450MB used, 11861MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

So Tuesday night I shut down my PC normally, and to my knowledge without and system updates. I tried booting it Wednesday and it would hang at the Loading Windows Screen. It wouldn't enter startup repair, and wouldn't boot into safe mode. Eventually I pulled out my Windows 7 install disk and tried doing a startup repair from there, no dice. As a last ditch effort, I tried loading a system image and was successful, however the image was from the 9th of November. While I understood this would delete some files, when I finally booted into Windows, most of my C: contents and S: drive (used for Windows backup) contents was there, however my G: drive (Used for Steam, Music, Videos etc) was completely wiped clean. Recuva and testdisk is able to recover some files, but Recuva eventually hangs after beginning the recovery process and testdisk is only able to find limited stuff (barely anything). The files I am able to find with Recuva are listed in excellent condition, which indicated to me that the partition was simply marked as clean when in reality all the data is still there. I tried to recover the partition with AOMEI Partition Assistant, but it also hangs. Thankfully a majority of the data on this drive was backed up in some way, but some was not. If anyone has ideas as to how I could recover this drive, I'd appreciate the input.

Screencap of CrystalDiskInfo: http://imgur.com/pGCNepY
 

Prominer44

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Apr 24, 2013
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All separate, the G and S are regular HDDs and the C drive is an SSD.
 

doron

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Remove all add-on cards from their expansion slots (except the gpu of course), remove all RAM sticks except one and disconnect all usb peripherals (including mouse / keyboard). Also put some pressure on the gpu against the pcie slot to make sure it sits nicely.
If windows loads, plug in mouse / keyboard and shut down, then reconnect cards and usb peripherals one by one to see what's causing this mess.
If it doesn't please report back.
 


That makes no sense for a drive issue that occurred on a previously stable system.
 
I think I'd run Seatools for windows on the drive and make sure there isn't a mechanical issue or a group of bad sectors, however, if the partition has been rewritten and Recuva can't recover the remainder of the lost files your only other option is likely to be a professional data recovery service since everything seems to hang. The hanging is what leads me to think maybe the problem is at least partly mechanical.

You can try some of these other programs, not every recovery application uses the same methods, perhaps one will have better success than the others. Same for the partition recovery operations, I'd try more than one method before calling it a loss. Run Seatools for windows first though. If it's a mechanical problem, however unlikely, it's better to know first.

http://www.techradar.com/us/news/software/applications/best-free-recovery-software-1141256
 

Prominer44

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Apr 24, 2013
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So I tried running Seatools for Windows, however it would hang while searching for drives, which I would blame AMD's SATA drivers for (I've had issues with them in the past). I tried running Western Digital's Data Lifeguard, and it froze while running a long scan for SMART diagnostics. When I did a short test, this happened: http://imgur.com/YgwmpWQ

According to WD, error code 7 indicates "SMART Offline Immediate Command Failure: Self-Monitoring, Analysis, and Reporting Technology (SMART) Offline Immediate command failed. This may be due to a media error. It also may be due to a defective connection. Retest after checking the connections. Replace the drive if the error repeats.

I shut down, checked SATA connections, no dice. Not looking good...

I should mention that the data on this drive is important, but NOT critical, I don't want to lose it, but anything I truly need is safe.
 
Try a different cable, just for shits and giggles. Also, maybe try the drive on a different SATA header after trying a different cable.

If you have to reconfigure the drive I'd delete all existing partitions, create a new one and do a full format rather than a quick style one.

If both Data lifeguard tools and Seatools were unable to check the drive, it's doubtful that it's just a partition issue, although it's certainly possible.
 

Prominer44

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Apr 24, 2013
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New SATA cable and header, still getting fails from Data Lifeguard, and while doing a check with AOMEI for bad sectors it found some then froze. At this point I'm considering wiping the drive and RMAing it to WD, it's still got about 2 years on its warranty.
 

Prominer44

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I really appreciate your help, it looks like a wipe + RMA is the route I'm going then. Strange that the newest of my drives is the one to fail, both my SSD and my older Seagate drive work just fine.
 
It's really not surprising. We see a somewhat high number of failures on the Western Digital WD10EZEX and the Seagate ST1000DM003, both of which are about the bottom of the barrel from both companies for 1TB drives but are inexpensive and sold by the bucketful.