I can not access my external hard drive "My book 1140" in my computer

angel12824

Reputable
Jan 1, 2015
2
0
4,510
The hard drive show up in printers and devices but not in my computer. When accessing the computer disk management it shows up in the bottom as disk 1 with all the partitions but does not show up as a drive letter at the top. I have a lot of pictures on here that are important and reformatting the drive is not an option. Any help would be appreciated. I have also tried 3 other computers with the same results.
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angel12824

Reputable
Jan 1, 2015
2
0
4,510


I tried right clicking of the healthy partitions and everything is grayed and disabled except delete partition and the help icon.
 
You can also try this:

1. From RUN, type diskpart and click OK

2. At the DISKPART prompt, type automount

3. From the Device Manager , find the device not being recognized. Mine was under Storage Devices, I think.

4. Right click on the device and choose Properties

5. Click on the Driver tab

6. Click Uninstall

7. Unplug the device

8. Plug the device back in