Bluescreen problem, running out of options.

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J

jsxp

Reputable
Jan 2, 2015
3
0
4,510
Hi.
This past week I've been getting at least one blue screen everyday. So far it has only happened when I've been playing CS:GO, almost exclusively when I have been ALT+TAB'ing in and out of the game (recently, the only game I've played). Running my .dmp files in WhoCrashed tells me there seems to be a problem with my nvidia drivers. Thinking it was just the latest driver that caused the blue screen I reverted to an older one, but it keeps happening.

I have checked my memory and hard drives for any issues but none could be found, updated several different drivers, and uninstalled any anti-virus program. I quickly cleaned my PC from dust and I thoroughly cleaned my GFX with air pressure to get rid of any dirt in there.

At this point it feels like it is leaning towards a hardware problem, even if WhoCrashed keeps saying it is a software/driver issue.

The latest .dmp file created: https://onedrive.live.com/redir?resid=AF521CCA8C50EF31%21106 (hope this link works, otherwise suggest a better site.)

Hope one of you can figure this out!
Thanks in advance.

 
Solution
J
you could also get corruption in the driver if you hard drive happens to have corrupted the file, then when the driver was running it ran the corrupted code. still, most likely malware/ rootkit attack on your storage driver.
-------------
looks like the bugcheck you got on the update was due to malware, it looks like a infection in
ATAPI Driver Extension ATAport.sys. basically 3610 errors in the file.

after you get updated you will want to run the system file checker
start cmd.exe as an admin
sfc.exe /scannow

and confirm there are no corrupted files, then reboot and run the utility again. (sometimes malware will modifiy the files right after you fix them)

this corruption could also have other root causes but I would guess it is...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
update windows to service pack 1, install intel chipset drivers from intel https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
install other hardware drivers from the msi website.

run cmd.exe as an admin
then run the command
sfc.exe /scannow

to see if any of your windows files are corrupted. if so, you might want to run malwarebytes scan
note: win32k.sys is often a target for malware and updates are required to block attacks

==============
you are hitting a old known bug that was fixed years ago. You need to install the service pack 1 and updates.

-it also looks like your win32k.sys has been modified (hacked/attacked by malware?)

machine info:
BIOS Release Date 02/08/2012
BIOS Version V2.0
Manufacturer MSI
Product Z77A-S01 (MS-7752)
Version 1.0
Processor Version Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Processor Voltage 35h - 5V 2.9V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3400MHz
Status Enabled Populated
Processor Version Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Processor Voltage 35h - 5V 2.9V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3400MHz
Status Enabled Populated



 
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J

jsxp

Reputable
Jan 2, 2015
3
0
4,510

Thanks for your reply!
Seems weird that it would be any malware since I've already ran malwarebytes and it found nothing.
Anyway, I will do every other step you suggested.
I shall report back if I happen to get another blue screen.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
you could also get corruption in the driver if you hard drive happens to have corrupted the file, then when the driver was running it ran the corrupted code. still, most likely malware/ rootkit attack on your storage driver.
-------------
looks like the bugcheck you got on the update was due to malware, it looks like a infection in
ATAPI Driver Extension ATAport.sys. basically 3610 errors in the file.

after you get updated you will want to run the system file checker
start cmd.exe as an admin
sfc.exe /scannow

and confirm there are no corrupted files, then reboot and run the utility again. (sometimes malware will modifiy the files right after you fix them)

this corruption could also have other root causes but I would guess it is malware.






 
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