my PC is using way more ram than normal

DefectedSOul · Jan 2, 2015

PC
Processor - AMD FX 8320 Black Edition (8 Cores @ 3.5GHz)
Graphics Card - AMD Radeon Sapphire R9 270X 4GB OC edition
RAM - 2x 4GB G.Skill Ripjaw X (8GB DDR3 @ 1866)
Power Supply - 850watt EVGA SuperNOVA G2
Motherboard - GIGABYTE 970A-UD3P

My pc normal uses around 20% of ram just running idle after start up but i turend it on and the ram usage is at 70% and im running AVG and Malware Bytes to see if its malware or a virus
any idea what could be causing all my ram to become used?

SchizTech · Jan 2, 2015

DO you recall what the CPU usage was at idle (before you started those scans)? If there's high CPU usage on a fresh boot with nothing loaded, there must be something running in the background, likely malware of some sort.

APassingMe · Jan 2, 2015

It could be windows update, viruses or a memory leak. If it's windows update, it will settle down on its own. You should find it with the scans if it's viruses/malware. If it's a memory leak than check all of the programs that start with your computer and go from there, browsers and AV are normally the cause..

SchizTech · Jan 2, 2015

While you're looking at RAM and CPU use in the task manager, also slide over to the "Processes" tab to see what process is using the most.

DefectedSOul · Jan 2, 2015

SchizTech :

my cpu usages is around 1 to 20% and under processes its nothing i see out of the ordinary just normal stuff running tho there is some stuff running that im not to sure what it is like "dllhost.exe" and "ctfmon.exe"

SchizTech · Jan 2, 2015

OK, can you see where most of that RAM is going in that tab?

DefectedSOul · Jan 2, 2015

SchizTech :

at the top of the ram usage is msfeedssync.exe *32 and all the other stuff thats up top looks like mostly Windows or Microsoft stuff thats running

SchizTech · Jan 2, 2015

That file "msfeedssync.exe" appears to be related to internet explorer. This could just be an error in bootup. Does the issue resolve itself if you reboot?

DefectedSOul · Jan 2, 2015

SchizTech :

i dont use internet explore but I do get a pop up all the time saying it has stopped working

SchizTech · Jan 2, 2015

If you never use IE you can disable it, or you can attempt to repair the problem with system restore. If you remember when those errors started to appear, do a system restore to a point before then (this would change all your other settings back to that time as well and could change programs)

To disable IE, go to Programs in the Control Panel, select "turn windows features on or off" in the left-hand pane, OK the security message and uncheck the box next to Internet Explorer, then click Apply and restart.

If this doesn't fix your problems, there are other options up to reinstalling Windows

DefectedSOul · Jan 2, 2015

SchizTech :

okays cool
i had a prosses runing called dvdupgrd.exe and i looked it up and it said that it was a bad to have and the file it was in seems weird "SysWOW64" is that whole folder safe?

SchizTech · Jan 2, 2015

Where did you read "dvdupgrd.exe" is harmful? My search shows it's a windows file. Although any normally safe windows file can be hijacked by a malware there doesn't seem to be a reason to suspect that with this particular file here.

DefectedSOul · Jan 2, 2015

SchizTech :

http://greatis.com/blog/how-to-remove-malware/dvdupgrd-exe.htm thats where it said it was harmful
on the AVG scan it did find a Trojan horse downloader and everything that i see take up alot of ram if coming from that file i didn't know if it was an actual windows file
C:\Windows\SysWOW64 thats the address to that file on my PC

SchizTech · Jan 2, 2015

Which file did AVG find infected?

SchizTech · Jan 2, 2015

That site where you looked up "dvdupgrd.exe" looks a bit odd to me. It just looks like it's selling something and doesn't substantiate the claim that that's definitely a malware. As I said, just about any normal windows file can be taken over by an infection or replaced with a malicious version. The presence of the file doesn't tell us whether it's infected, though if it's using a lot of resources that seems odd.

DefectedSOul · Jan 2, 2015

SchizTech :

ohhhh okay and i dont remember were it said it found it at its still doing the scan and its found 6 threats so far on it and i got malwarebytes runing aswell and its found 4 so far

SchizTech · Jan 2, 2015

Well then let the malware scans finish and clean up all the results they find first

DefectedSOul · Jan 2, 2015

SchizTech :

okie dokie

DefectedSOul · Jan 2, 2015

SchizTech :

it finshed now and it found some Trojan horse viruses in that sysWOW64 folder

SchizTech · Jan 2, 2015

Definitely remove all those and reboot. If you still get those IE error pop-ups you might disable IE

SchizTech · Jan 2, 2015

Check the task manager after the reboot to see if things are improved

DefectedSOul · Jan 2, 2015

SchizTech :

i booted into safemode and dvdupgrd.exe is using 650mb of ram and systray.exe is using 530mb

SchizTech · Jan 2, 2015

Well there are definitely some odd things here. At this point it might be easier to knock out the system and reinstall Windows than to pick at little bugs which could be tough to nail down. If you have the install disk and some time to re-do everything, that is the surest way to clear all these issues. Just make sure you save any files you don't want to lose on an external drive.

Short of that you could throw a bunch of other cleaners and antimalware programs at it, though the chances of success aren't 100%

DefectedSOul · Jan 2, 2015

SchizTech :

i just happened to look and systray.exe and dvdupgrd.exe are in both Windows32 and SysWOW64

DefectedSOul · Jan 2, 2015

SchizTech :

do you think i should try deleting the SysWOW64 file? seems to have almost everything the Windows32 file has before i re install windows?

my PC is using way more ram than normal

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