It just stopped working, i have been using, adding pictures etc. Now it wont show up in my computer, althought it makes the connecting noise. it shows up in my devices and in disk management,but says unknown and not initilized. and when i try to initilize it comes up with an I/O error. How can i get my data from this device??
DATA recovery -Wd Elements 2TB portable not showing up in my computer
- Thread starter CindyAnne
- Start date
Solution
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
Hi there CindyAnne,
Initialization could be data destructive, so you should not try to do that.
I will start with that your safest bet of recovering the data is to use the services of a data recovery company.
After you get an I/O error, my guess would be that there is something wrong with the enclosure. It will not hurt to try the drive with another USB cable though.
As WD Elements is not hardware encrypted, you can try taking it out of the enclosure and connecting it internally via SATA. Then, you can check how it shows up in Disk Management(whether it has healthy partitions, file system, etc). You may need to use some partition recovery software. Just keep in mind that taking the drive out of the enclosure will void the warranty.
WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=0t8iy7
Hope this will help,
D_Know_WD
Initialization could be data destructive, so you should not try to do that.
I will start with that your safest bet of recovering the data is to use the services of a data recovery company.
After you get an I/O error, my guess would be that there is something wrong with the enclosure. It will not hurt to try the drive with another USB cable though.
As WD Elements is not hardware encrypted, you can try taking it out of the enclosure and connecting it internally via SATA. Then, you can check how it shows up in Disk Management(whether it has healthy partitions, file system, etc). You may need to use some partition recovery software. Just keep in mind that taking the drive out of the enclosure will void the warranty.
WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=0t8iy7
Hope this will help,
D_Know_WD
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