I just bought this laptop to replace my 2003 Dell and after about 10 times of usage it is dead. Support says I am out of warranty, yet it was their support tool that said I needed to update my BIOS which I did. Can anyone help me? I moved ALL my pictures to this new computer and fear they are gone.... I will NEVER buy another TOSHIBA again. They break their own product and then ask me to pay to fix it.